WHITE SULPHUR SPRINGS CENTER – WHITE SULPHUR SPRING, WV

CMS Verified | 2026-03-01

White Sulphur Springs Center

345 POCAHONTAS TRAIL, White Sulphur Spring, WV 24986
(304) 536-4661
68 beds
All White Sulphur Spring facilities
2.0*
Overall
1.0*
Health Inspection
5.0*
Quality Care
2.0*
Staffing
77.9
Score /100
#4587
National Rank

#4587
of 14703 facilities
National
68.8% position
#27
of 123 in WV
State Rank
#2
of 4 in Greenbrier
County Rank
#1
City Rank
#1
of 1 in ZIP 24986
ZIP Rank






About White Sulphur Springs CenterWhite Sulphur Springs Center is located at 345 Pocahontas Trail, White Sulphur Spring, WV, reachable at (304) 536-4661. This For profit – Corporation facility operates 68.0 certified beds and serves an average of 63 residents per day. It is part of the Genesis Healthcare network (193 facilities nationwide). Medicare and Medicaid services have been provided since 1989-06-09. The facility currently holds a below average (2-star) overall CMS rating — families are encouraged to review inspection reports carefully before making a decision.
Facility

White Sulphur Springs Center

Address

345 Pocahontas Trail, White Sulphur Spring, WV 24986

Care Offered
  • Long-Term Care
  • Rehab / Short-Term Care
Medicare & Medicaid
  • Accepts Medicare
  • Accepts Medicaid
Facility Details
  • 68 Certified Beds
  • Ownership: For profit – Corporation
  • Resident Council: Resident
  • Automatic Sprinklers: Yes
  • Network: GENESIS HEALTHCARE

Quick Verdict

Overall Quality
⚠️ Below Average (2★) overall rating
Health Inspection
❌ Poor (1★) health inspection
Staffing
⚠️ Below Average (2★) staffing rating
Quality of Care
✅ Excellent (5★) quality of care
Compliance
❌ 9 fine(s) over 5 years
5-Year Trend
➡️ Stable over 5 years
77.9
Composite quality score out of 100 – how we calculate this
0 – Poor50 – Average100 – Best

#4587 of 14703 nationally – #27 of 123 in West Virginia

Who Is This Facility Best For?

White Sulphur Springs Center may be considered for families with limited options in White Sulphur Spring, WV, but its lower CMS ratings suggest careful due diligence is warranted. It scores well for both long-term residents and short-stay rehabilitation patients. Families should inquire about nurse-to-resident ratios, as the CMS Staffing Rating is currently 2 out of 5.

Overall Rating 2022-2026

Total Nurse Hours/Day 2022-2026

Current Ratings (2026)

Overall Rating

2 / 5
Health Inspection

1 / 5
Staffing Rating

2 / 5
Quality Measures (QM)

5 / 5
Long-Stay QM Rating

5 / 5
Short-Stay QM Rating

4 / 5

5-Year Rating Trends

Overall Rating

Health Inspection Rating

Quality of Care (QM)

Staffing Rating

Average Residents per Day

Occupancy % (Residents / Beds)

Staffing InsightWhite Sulphur Springs Center currently provides 3 hours 13 minutes of total nurse staffing per resident per day, including 42 minutes of Registered Nurse (RN) coverage. The CMS Staffing Rating of 2 out of 5 is below average — a point worth discussing with facility management before admission. Total nursing staff turnover is 22.9%, near the national average.

Current Staffing Hours Per Resident Per Day (2026)

Total Nurse Staffing3 hours 13 minutes
Nurse Aide Hours1 hour 47 minutes
Licensed Practical Nurse (LPN) Hours44 minutes
Registered Nurse (RN) Hours42 minutes
Physical Therapist Hours4 minutes

National average total nurse staffing is approximately 3.5 hours per day

Weekend Staffing Hours Per Resident Per Day (2026)

Weekend Total Nurse Hours2 hours 38 minutes
Weekend Registered Nurse (RN) Hours11 minutes

Weekend staffing is typically lower than weekday levels. Ask the facility about their weekend nurse-to-resident ratios.

5-Year Staffing Trends

Total Nurse Hours/Day

Registered Nurse (RN) Hours/Day

Licensed Practical Nurse (LPN) Hours/Day

Nurse Aide Hours/Day

Total Staff Turnover %

Registered Nurse (RN) Turnover %

Compliance SummaryIn the current reporting period, the facility received 4 fine(s) totaling $59,233. 4 substantiated complaints were recorded across the 5-year period — families should request details from the facility or review CMS inspection findings.
Number of Fines (current period) 4
Total Fines Amount $59233.0
Payment Denials 0
Total Penalties 4
Abuse Flag on Record N
Total Weighted Health Survey Score 233.25 (lower = better)

Substantiated Complaints / Year

Fines Issued ($) / Year

Composite Quality Rankings

#4,587
of 14,703
National
Top 31%
#27
of 123
WV State
Top 22% in WV
#2
of 4
️ Greenbrier County
#2 of 4
#1
of 1
️ White Sulphur Spring
Best in city
#1
of 1
ZIP 24986
Best in ZIP

Nationally, White Sulphur Springs Center ranks 4587th out of 14,703 facilities (composite score: 77.9/100), placing it in the above average nationwide. Within WV, it ranks 27th out of 123 nursing homes. For 2026 staffing: total nurse hours rank #11,785 nationally and RN hours rank #5,011 nationally (#47 in WV).

How do we calculate these rankings?

Total Nurse Staffing – Year-by-Year National and State Ranks

Year Hours/Day National Rank WV State Rank Note
2022 3.10 #11,106 / 14,703 #98 / 123 ⚠️ Bottom 25%
2023 2.99 #12,035 / 14,703 #102 / 123 ⚠️ Bottom 25%
2024 3.02 #12,358 / 14,703 #105 / 123 ⚠️ Bottom 25%
2025 3.15 #12,025 / 14,703 #83 / 123 ⚠️ Bottom 25%
2026 3.22 #11,785 / 14,703 #91 / 123 ⚠️ Bottom 25%

Registered Nurse (RN) Hours – Year-by-Year National and State Ranks

Year Hours/Day National Rank WV State Rank Note
2022 0.81 #3,707 / 14,703 #27 / 123 Above average
2023 0.79 #3,470 / 14,703 #21 / 123 Top 25%
2024 0.92 #2,246 / 14,703 #14 / 123 Top 25%
2025 0.80 #3,447 / 14,703 #22 / 123 Top 25%
2026 0.70 #5,011 / 14,703 #47 / 123 Above average

Total Nurse Rank – National (lower number = better)

Registered Nurse Rank – National (lower number = better)

Frequently Asked Questions

White Sulphur Springs Center is certified as a Medicare and Medicaid facility and has been approved to provide these services since 1989-06-09. Medicare covers short-term skilled nursing care (typically up to 100 days after a qualifying hospital stay). Medicaid covers long-term care for residents who meet financial eligibility requirements. Contact the facility at (304) 536-4661 or your local Medicaid office to verify current eligibility.

White Sulphur Springs Center holds an overall CMS (Centers for Medicare & Medicaid Services) rating of 2 out of 5 stars. This is made up of three components: Health Inspection (1★), Staffing (2★), and Quality of Resident Care (5★). Our independent composite quality score — which uses the raw underlying CMS numbers to break ties between similarly-rated facilities — is 77.9/100, placing it #4587 of 14703 facilities nationally and #27 of 123 in West Virginia. Star ratings are a useful starting point, but the composite score and individual sub-ratings give a more complete picture for families comparing facilities.

Each resident at White Sulphur Springs Center receives a reported average of 3 hours 13 minutes of total nurse staffing per day. This breaks down as: Registered Nurse (RN) coverage — 42 minutes; Licensed Practical Nurse (LPN) — 44 minutes; Nurse Aide — 1 hour 47 minutes. On weekends, total nurse staffing is 2 hours 38 minutes per resident per day. The CMS Staffing Rating for this facility is 2 out of 5. The national average for total nursing hours is approximately 3.5 hrs/day. Total nursing staff turnover is 22.9%. Families are encouraged to ask about current staffing schedules during their facility visit.

In the current reporting period, the facility received 4 fine(s) totaling $59,233. 4 substantiated complaints were recorded across the 5-year period — families should request details from the facility or review CMS inspection findings. In the most recent CMS reporting period, the facility received 4 fine(s) totaling $59,233, and 0 Medicare payment denial(s). Total penalties: 4. The Total Weighted Health Survey Score is 233.25 (lower scores are better). Full inspection history and complaint details are available at medicare.gov/care-compare.

Nationally, White Sulphur Springs Center ranks 4587th out of 14,703 facilities (composite score: 77.9/100), placing it in the above average nationwide. Within WV, it ranks 27th out of 123 nursing homes. For 2026 staffing: total nurse hours rank #11,785 nationally and RN hours rank #5,011 nationally (#47 in WV). Our composite quality score of 77.9/100 weighs health inspections, quality of resident care, staffing hours, compliance record, and five-year performance trends — giving a more complete picture than CMS star ratings alone, which can place hundreds of facilities in the same 5-star bucket. To browse and compare all nursing homes in White Sulphur Spring, visit: https://nursinghomesnearme.org/west_virginia/white-sulphur-spring/

Contact and Location

ADR
Address

345 POCAHONTAS TRAIL, White Sulphur Spring, WV 24986
Get directions on Google Maps

TEL
LLC
Legal Name

ROUTE 92 OPERATIONS LLC

Facility Details

Number of Certified Beds 68
Average Residents / Day 63 (94% occupancy)
Ownership Type For profit – Corporation
Provider Type Medicare and Medicaid
County Greenbrier County, WV
City White Sulphur Spring, WV
ZIP Code 24986
Approved Since June 9, 1989
Resident Council ✅ Yes
Automatic Sprinklers ✅ All required areas
Ownership Changed (12 mo.) No
CMS Certification Number 515100
Data Processing Date March 1, 2026
Data Disclaimer: All data on this page is sourced exclusively from the official CMS (Centers for Medicare and Medicaid Services) Nursing Home Compare dataset, covering reporting periods from 2022 through 2026. This includes facility ratings, staffing hours, inspection scores, fines, complaints, and geographic coordinates. NursingHomesNearMe.org does not independently verify, collect, or alter this data. Composite scores and rankings are calculated by NursingHomesNearMe.org – learn how rankings are calculated. Information may not reflect current facility conditions. Always contact the facility directly and verify at medicare.gov/care-compare before making care decisions.
Data: CMS Nursing Home Compare – Processing Date: 2026-03-01 –
Rankings across 14703 U.S. facilities –
Ranking Methodology
NursingHomesNearMe.org