Sorrento is certified as a Medicare and Medicaid facility and has been approved to provide these services since 2015-01-21. Medicare covers short-term skilled nursing care (typically up to 100 days after a qualifying hospital stay). Medicaid covers long-term care for residents who meet financial eligibility requirements. Contact the facility at (210) 616-3250 or your local Medicaid office to verify current eligibility.

Sorrento holds an overall CMS (Centers for Medicare & Medicaid Services) rating of 2 out of 5 stars. This is made up of three components: Health Inspection (2★), Staffing (1★), and Quality of Resident Care (5★). Our independent composite quality score — which uses the raw underlying CMS numbers to break ties between similarly-rated facilities — is 77.2/100, placing it #4916 of 14703 facilities nationally and #265 of 1177 in Texas. Star ratings are a useful starting point, but the composite score and individual sub-ratings give a more complete picture for families comparing facilities.

Each resident at Sorrento receives a reported average of 3 hours 13 minutes of total nurse staffing per day. This breaks down as: Registered Nurse (RN) coverage — 26 minutes; Licensed Practical Nurse (LPN) — 1 hour 19 minutes; Nurse Aide — 1 hour 29 minutes. On weekends, total nurse staffing is 2 hours 44 minutes per resident per day. The CMS Staffing Rating for this facility is 1 out of 5. The national average for total nursing hours is approximately 3.5 hrs/day. Total nursing staff turnover is 50.0%. Families are encouraged to ask about current staffing schedules during their facility visit.

Sorrento has received zero fines across all five years of available data (2022–2026), reflecting a strong regulatory compliance record. 10 substantiated complaints were recorded across the 5-year period — families should request details from the facility or review CMS inspection findings. In the most recent CMS reporting period, the facility received 0 fine(s) totaling $0, and 0 Medicare payment denial(s). Total penalties: 0. The Total Weighted Health Survey Score is 124.0 (lower scores are better). Full inspection history and complaint details are available at medicare.gov/care-compare.

Nationally, Sorrento ranks 4916th out of 14,703 facilities (composite score: 77.2/100), placing it in the above average nationwide. Within TX, it ranks 265th out of 1,177 nursing homes. In San Antonio, it ranks 23rd out of 58 facilities. Among facilities sharing its ZIP code, it ranks 3rd of 7. For 2026 staffing: total nurse hours rank #11,805 nationally and RN hours rank #10,221 nationally (#418 in TX). Our composite quality score of 77.2/100 weighs health inspections, quality of resident care, staffing hours, compliance record, and five-year performance trends — giving a more complete picture than CMS star ratings alone, which can place hundreds of facilities in the same 5-star bucket. To browse and compare all nursing homes in San Antonio, visit: https://nursinghomesnearme.org/texas/san-antonio/