Optalis Health & Rehabilitation At Kent-Crossing is certified as a Medicare and Medicaid facility and has been approved to provide these services since 1967-01-01. Medicare covers short-term skilled nursing care (typically up to 100 days after a qualifying hospital stay). Medicaid covers long-term care for residents who meet financial eligibility requirements. Contact the facility at (616) 949-3000 or your local Medicaid office to verify current eligibility.

Optalis Health & Rehabilitation At Kent-Crossing holds an overall CMS (Centers for Medicare & Medicaid Services) rating of 1 out of 5 stars. This is made up of three components: Health Inspection (1★), Staffing (3★), and Quality of Resident Care (2★). Our independent composite quality score — which uses the raw underlying CMS numbers to break ties between similarly-rated facilities — is 47.4/100, placing it #14256 of 14703 facilities nationally and #410 of 423 in Michigan. Star ratings are a useful starting point, but the composite score and individual sub-ratings give a more complete picture for families comparing facilities.

Each resident at Optalis Health & Rehabilitation At Kent-Crossing receives a reported average of 3 hours 52 minutes of total nurse staffing per day. This breaks down as: Registered Nurse (RN) coverage — 30 minutes; Licensed Practical Nurse (LPN) — 51 minutes; Nurse Aide — 2 hours 32 minutes. On weekends, total nurse staffing is 3 hours 18 minutes per resident per day. The CMS Staffing Rating for this facility is 3 out of 5. The national average for total nursing hours is approximately 3.5 hrs/day. Total nursing staff turnover is 38.3%. Families are encouraged to ask about current staffing schedules during their facility visit.

The facility has received 27 fine(s) over the 5-year period, totaling $982,696. 326 substantiated complaints were recorded across the 5-year period — families should request details from the facility or review CMS inspection findings. In the most recent CMS reporting period, the facility received 0 fine(s) totaling $0, and 0 Medicare payment denial(s). Total penalties: 0. The Total Weighted Health Survey Score is 212.0 (lower scores are better). Full inspection history and complaint details are available at medicare.gov/care-compare.

Nationally, Optalis Health & Rehabilitation At Kent-Crossing ranks 14256th out of 14,703 facilities (composite score: 47.4/100), placing it in the bottom 25% nationwide. Within MI, it ranks 410th out of 423 nursing homes. In Grand Rapids, it ranks 19th out of 19 facilities. Among facilities sharing its ZIP code, it ranks 4th of 4. For 2026 staffing: total nurse hours rank #5,781 nationally and RN hours rank #8,939 nationally (#321 in MI). Our composite quality score of 47.4/100 weighs health inspections, quality of resident care, staffing hours, compliance record, and five-year performance trends — giving a more complete picture than CMS star ratings alone, which can place hundreds of facilities in the same 5-star bucket. To browse and compare all nursing homes in Grand Rapids, visit: https://nursinghomesnearme.org/michigan/grand-rapids/