Mount Carmel Care Center is certified as a Medicare and Medicaid facility and has been approved to provide these services since 1993-06-03. Medicare covers short-term skilled nursing care (typically up to 100 days after a qualifying hospital stay). Medicaid covers long-term care for residents who meet financial eligibility requirements. Contact the facility at (413) 637-2660 or your local Medicaid office to verify current eligibility.

Mount Carmel Care Center holds an overall CMS (Centers for Medicare & Medicaid Services) rating of 3 out of 5 stars. This is made up of three components: Health Inspection (3★), Staffing (3★), and Quality of Resident Care (3★). Our independent composite quality score — which uses the raw underlying CMS numbers to break ties between similarly-rated facilities — is 68.0/100, placing it #9171 of 14703 facilities nationally and #209 of 341 in Massachusetts. Star ratings are a useful starting point, but the composite score and individual sub-ratings give a more complete picture for families comparing facilities.

Each resident at Mount Carmel Care Center receives a reported average of 4 hours 13 minutes of total nurse staffing per day. This breaks down as: Registered Nurse (RN) coverage — 38 minutes; Licensed Practical Nurse (LPN) — 1 hour 23 minutes; Nurse Aide — 2 hours 12 minutes. On weekends, total nurse staffing is 3 hours 56 minutes per resident per day. The CMS Staffing Rating for this facility is 3 out of 5. The national average for total nursing hours is approximately 3.5 hrs/day. Total nursing staff turnover is 71.3%. Families are encouraged to ask about current staffing schedules during their facility visit.

In the current reporting period, the facility received 1 fine(s) totaling $46,410. No substantiated complaints have been recorded in the available data. In the most recent CMS reporting period, the facility received 1 fine(s) totaling $46,410, and 0 Medicare payment denial(s). Total penalties: 1. The Total Weighted Health Survey Score is 41.0 (lower scores are better). Full inspection history and complaint details are available at medicare.gov/care-compare.

Nationally, Mount Carmel Care Center ranks 9171st out of 14,703 facilities (composite score: 68.0/100), placing it in the below average nationwide. Within MA, it ranks 209th out of 341 nursing homes. In Lenox, it ranks 1st out of 2 facilities. Among facilities sharing its ZIP code, it ranks 1st of 2. For 2026 staffing: total nurse hours rank #3,526 nationally and RN hours rank #6,122 nationally (#143 in MA). Our composite quality score of 68.0/100 weighs health inspections, quality of resident care, staffing hours, compliance record, and five-year performance trends — giving a more complete picture than CMS star ratings alone, which can place hundreds of facilities in the same 5-star bucket. To browse and compare all nursing homes in Lenox, visit: https://nursinghomesnearme.org/massachusetts/lenox/