Mission Care At Holyoke is certified as a Medicare and Medicaid facility and has been approved to provide these services since 1990-07-01. Medicare covers short-term skilled nursing care (typically up to 100 days after a qualifying hospital stay). Medicaid covers long-term care for residents who meet financial eligibility requirements. Contact the facility at (413) 532-3246 or your local Medicaid office to verify current eligibility.

Mission Care At Holyoke holds an overall CMS (Centers for Medicare & Medicaid Services) rating of 2 out of 5 stars. This is made up of three components: Health Inspection (2★), Staffing (3★), and Quality of Resident Care (4★). Our independent composite quality score — which uses the raw underlying CMS numbers to break ties between similarly-rated facilities — is 72.7/100, placing it #7050 of 14703 facilities nationally and #163 of 341 in Massachusetts. Star ratings are a useful starting point, but the composite score and individual sub-ratings give a more complete picture for families comparing facilities.

Each resident at Mission Care At Holyoke receives a reported average of 3 hours 46 minutes of total nurse staffing per day. This breaks down as: Registered Nurse (RN) coverage — 28 minutes; Licensed Practical Nurse (LPN) — 1 hour 5 minutes; Nurse Aide — 2 hours 12 minutes. On weekends, total nurse staffing is 3 hours 24 minutes per resident per day. The CMS Staffing Rating for this facility is 3 out of 5. The national average for total nursing hours is approximately 3.5 hrs/day. Total nursing staff turnover is 42.5%. Families are encouraged to ask about current staffing schedules during their facility visit.

⚠️ CMS has flagged Mission Care At Holyoke with an abuse icon, indicating a history of reported abuse or neglect incidents. Families should review the detailed inspection reports on Medicare.gov before considering this facility. In the current reporting period, the facility received 1 fine(s) totaling $16,985. 2 substantiated complaints were recorded across the 5-year period — families should request details from the facility or review CMS inspection findings. In the most recent CMS reporting period, the facility received 1 fine(s) totaling $16,985, and 0 Medicare payment denial(s). Total penalties: 1. The Total Weighted Health Survey Score is 101.0 (lower scores are better). IMPORTANT: CMS has flagged this facility with an abuse icon — indicating a reported history of abuse or neglect. Families should review the full inspection report on medicare.gov/care-compare before deciding. Full inspection history and complaint details are available at medicare.gov/care-compare.

Nationally, Mission Care At Holyoke ranks 7050th out of 14,703 facilities (composite score: 72.7/100), placing it in the above average nationwide. Within MA, it ranks 163rd out of 341 nursing homes. In Holyoke, it ranks 5th out of 8 facilities. Among facilities sharing its ZIP code, it ranks 5th of 8. For 2026 staffing: total nurse hours rank #6,614 nationally and RN hours rank #9,399 nationally (#241 in MA). Our composite quality score of 72.7/100 weighs health inspections, quality of resident care, staffing hours, compliance record, and five-year performance trends — giving a more complete picture than CMS star ratings alone, which can place hundreds of facilities in the same 5-star bucket. To browse and compare all nursing homes in Holyoke, visit: https://nursinghomesnearme.org/massachusetts/holyoke/