WHEATON FRANCISCAN HC – TERRACE AT ST FRANCIS – MILWAUKEE, WI

CMS Verified | 2026-03-01

Wheaton Franciscan Hc – Terrace At St Francis

3200 S 20TH ST, Milwaukee, WI 53215
(414) 389-3200
81 beds
All Milwaukee facilities
1.0*
Overall
1.0*
Health Inspection
3.0*
Quality Care
3.0*
Staffing
61.31
Score /100
#11666
National Rank

#11666
of 14703 facilities
National
20.7% position
#244
of 323 in WI
State Rank
#18
of 32 in Milwaukee
County Rank
#9
of 17 in Milwaukee
City Rank
#1
of 2 in ZIP 53215
ZIP Rank






About Wheaton Franciscan Hc – Terrace At St FrancisWheaton Franciscan Hc – Terrace At St Francis is located at 3200 S 20Th St, Milwaukee, WI, reachable at (414) 389-3200. This Non profit – Corporation facility operates 81.0 certified beds and serves an average of 39 residents per day. It is part of the Ascension Living network (19 facilities nationwide). Medicare and Medicaid services have been provided since 1994-09-23. The facility currently holds a poor (1-star) overall CMS rating — families are encouraged to review inspection reports carefully before making a decision.
Facility

Wheaton Franciscan Hc – Terrace At St Francis

Address

3200 S 20Th St, Milwaukee, WI 53215

Care Offered
  • Long-Term Care
  • Rehab / Short-Term Care
Medicare & Medicaid
  • Accepts Medicare
  • Accepts Medicaid
Facility Details
  • 81 Certified Beds
  • Ownership: Non profit – Corporation
  • Resident Council: Resident
  • Automatic Sprinklers: Yes
  • Network: ASCENSION LIVING

Quick Verdict

Overall Quality
❌ Poor (1★) overall rating
Health Inspection
❌ Poor (1★) health inspection
Staffing
⚠️ Average (3★) staffing rating
Quality of Care
⚠️ Average (3★) quality of care
Compliance
❌ 9 fine(s) over 5 years
5-Year Trend
Declining over 5 years
61.31
Composite quality score out of 100 – how we calculate this
0 – Poor50 – Average100 – Best

#11666 of 14703 nationally – #244 of 323 in Wisconsin

Who Is This Facility Best For?

Wheaton Franciscan Hc – Terrace At St Francis may be considered for families with limited options in Milwaukee, WI, but its lower CMS ratings suggest careful due diligence is warranted. It performs well for short-stay and post-acute rehabilitation patients.

Overall Rating 2022-2026

Total Nurse Hours/Day 2022-2026

Current Ratings (2026)

Overall Rating

1 / 5
Health Inspection

1 / 5
Staffing Rating

3 / 5
Quality Measures (QM)

3 / 5
Long-Stay QM Rating

2 / 5
Short-Stay QM Rating

4 / 5

5-Year Rating Trends

Overall Rating

Health Inspection Rating

Quality of Care (QM)

Staffing Rating

Average Residents per Day

Occupancy % (Residents / Beds)

Staffing InsightWheaton Franciscan Hc – Terrace At St Francis currently provides 4 hours 30 minutes of total nurse staffing per resident per day, including 47 minutes of Registered Nurse (RN) coverage. The CMS Staffing Rating is 3 out of 5 (average). Total nursing staff turnover is high at 68.3%, which can affect care continuity.

Current Staffing Hours Per Resident Per Day (2026)

Total Nurse Staffing4 hours 30 minutes
Nurse Aide Hours2 hours 34 minutes
Licensed Practical Nurse (LPN) Hours1 hour 9 minutes
Registered Nurse (RN) Hours47 minutes
Physical Therapist Hours0 minutes

National average total nurse staffing is approximately 3.5 hours per day

Weekend Staffing Hours Per Resident Per Day (2026)

Weekend Total Nurse Hours3 hours 47 minutes
Weekend Registered Nurse (RN) Hours15 minutes

Weekend staffing is typically lower than weekday levels. Ask the facility about their weekend nurse-to-resident ratios.

5-Year Staffing Trends

Total Nurse Hours/Day

Registered Nurse (RN) Hours/Day

Licensed Practical Nurse (LPN) Hours/Day

Nurse Aide Hours/Day

Total Staff Turnover %

Registered Nurse (RN) Turnover %

Compliance SummaryIn the current reporting period, the facility received 3 fine(s) totaling $175,897. 25 substantiated complaints were recorded across the 5-year period — families should request details from the facility or review CMS inspection findings. There were 2 Medicare payment denial(s) in the current period.
Number of Fines (current period) 3
Total Fines Amount $175897.0
Payment Denials 2
Total Penalties 5
Abuse Flag on Record N
Total Weighted Health Survey Score 337.25 (lower = better)

Substantiated Complaints / Year

Fines Issued ($) / Year

Composite Quality Rankings

#11,666
of 14,703
National
Bottom 21%
#244
of 323
WI State
Bottom 24% in WI
#18
of 32
️ Milwaukee County
#18 of 32
#9
of 17
️ Milwaukee
#9 of 17
#1
of 2
ZIP 53215
Best in ZIP

Nationally, Wheaton Franciscan Hc – Terrace At St Francis ranks 11666th out of 14,703 facilities (composite score: 61.3/100), placing it in the bottom 25% nationwide. Within WI, it ranks 244th out of 323 nursing homes. In Milwaukee, it ranks 9th out of 17 facilities. Among facilities sharing its ZIP code, it ranks 1st of 2. For 2026 staffing: total nurse hours rank #2,418 nationally and RN hours rank #3,909 nationally (#218 in WI).

How do we calculate these rankings?

Total Nurse Staffing – Year-by-Year National and State Ranks

Year Hours/Day National Rank WI State Rank Note
2022 3.84 #5,338 / 14,703 #147 / 323 Above average
2023 3.64 #6,632 / 14,703 #155 / 323 Above average
2024 3.32 #9,917 / 14,703 #243 / 323 Below average
2025 3.88 #5,428 / 14,703 #166 / 323 Above average
2026 4.49 #2,418 / 14,703 #96 / 323 Top 25%

Registered Nurse (RN) Hours – Year-by-Year National and State Ranks

Year Hours/Day National Rank WI State Rank Note
2022 0.91 #2,779 / 14,703 #169 / 323 Top 25%
2023 0.91 #2,374 / 14,703 #157 / 323 Top 25%
2024 0.73 #4,050 / 14,703 #219 / 323 Above average
2025 1.03 #1,701 / 14,703 #112 / 323 Top 25%
2026 0.78 #3,909 / 14,703 #218 / 323 Above average

Total Nurse Rank – National (lower number = better)

Registered Nurse Rank – National (lower number = better)

Frequently Asked Questions

Wheaton Franciscan Hc – Terrace At St Francis is certified as a Medicare and Medicaid facility and has been approved to provide these services since 1994-09-23. Medicare covers short-term skilled nursing care (typically up to 100 days after a qualifying hospital stay). Medicaid covers long-term care for residents who meet financial eligibility requirements. Contact the facility at (414) 389-3200 or your local Medicaid office to verify current eligibility.

Wheaton Franciscan Hc – Terrace At St Francis holds an overall CMS (Centers for Medicare & Medicaid Services) rating of 1 out of 5 stars. This is made up of three components: Health Inspection (1★), Staffing (3★), and Quality of Resident Care (3★). Our independent composite quality score — which uses the raw underlying CMS numbers to break ties between similarly-rated facilities — is 61.3/100, placing it #11666 of 14703 facilities nationally and #244 of 323 in Wisconsin. Star ratings are a useful starting point, but the composite score and individual sub-ratings give a more complete picture for families comparing facilities.

Each resident at Wheaton Franciscan Hc – Terrace At St Francis receives a reported average of 4 hours 30 minutes of total nurse staffing per day. This breaks down as: Registered Nurse (RN) coverage — 47 minutes; Licensed Practical Nurse (LPN) — 1 hour 9 minutes; Nurse Aide — 2 hours 34 minutes. On weekends, total nurse staffing is 3 hours 47 minutes per resident per day. The CMS Staffing Rating for this facility is 3 out of 5. The national average for total nursing hours is approximately 3.5 hrs/day. Total nursing staff turnover is 68.3%. Families are encouraged to ask about current staffing schedules during their facility visit.

In the current reporting period, the facility received 3 fine(s) totaling $175,897. 25 substantiated complaints were recorded across the 5-year period — families should request details from the facility or review CMS inspection findings. There were 2 Medicare payment denial(s) in the current period. In the most recent CMS reporting period, the facility received 3 fine(s) totaling $175,897, and 2 Medicare payment denial(s). Total penalties: 5. The Total Weighted Health Survey Score is 337.25 (lower scores are better). Full inspection history and complaint details are available at medicare.gov/care-compare.

Nationally, Wheaton Franciscan Hc – Terrace At St Francis ranks 11666th out of 14,703 facilities (composite score: 61.3/100), placing it in the bottom 25% nationwide. Within WI, it ranks 244th out of 323 nursing homes. In Milwaukee, it ranks 9th out of 17 facilities. Among facilities sharing its ZIP code, it ranks 1st of 2. For 2026 staffing: total nurse hours rank #2,418 nationally and RN hours rank #3,909 nationally (#218 in WI). Our composite quality score of 61.3/100 weighs health inspections, quality of resident care, staffing hours, compliance record, and five-year performance trends — giving a more complete picture than CMS star ratings alone, which can place hundreds of facilities in the same 5-star bucket. To browse and compare all nursing homes in Milwaukee, visit: https://nursinghomesnearme.org/wisconsin/milwaukee/

Contact and Location

ADR
Address

3200 S 20TH ST, Milwaukee, WI 53215
Get directions on Google Maps

TEL
LLC
Legal Name

WHEATON FRANCISCAN HEALTHCARE TERRACE AT ST. FRANCIS, INC.

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ZIP 53215

Facility Details

Number of Certified Beds 81
Average Residents / Day 39 (49% occupancy)
Ownership Type Non profit – Corporation
Provider Type Medicare and Medicaid
County Milwaukee County, WI
City Milwaukee, WI
ZIP Code 53215
Approved Since September 23, 1994
Resident Council ✅ Yes
Automatic Sprinklers ✅ All required areas
Ownership Changed (12 mo.) No
CMS Certification Number 525552
Data Processing Date March 1, 2026
Data Disclaimer: All data on this page is sourced exclusively from the official CMS (Centers for Medicare and Medicaid Services) Nursing Home Compare dataset, covering reporting periods from 2022 through 2026. This includes facility ratings, staffing hours, inspection scores, fines, complaints, and geographic coordinates. NursingHomesNearMe.org does not independently verify, collect, or alter this data. Composite scores and rankings are calculated by NursingHomesNearMe.org – learn how rankings are calculated. Information may not reflect current facility conditions. Always contact the facility directly and verify at medicare.gov/care-compare before making care decisions.
Data: CMS Nursing Home Compare – Processing Date: 2026-03-01 –
Rankings across 14703 U.S. facilities –
Ranking Methodology
NursingHomesNearMe.org