Hillcrest Convalescent Center is certified as a Medicare and Medicaid facility and has been approved to provide these services since 1967-01-01. Medicare covers short-term skilled nursing care (typically up to 100 days after a qualifying hospital stay). Medicaid covers long-term care for residents who meet financial eligibility requirements. Contact the facility at (919) 286-7705 or your local Medicaid office to verify current eligibility.

Hillcrest Convalescent Center holds an overall CMS (Centers for Medicare & Medicaid Services) rating of 5 out of 5 stars. This is made up of three components: Health Inspection (5★), Staffing (5★), and Quality of Resident Care (4★). Our independent composite quality score — which uses the raw underlying CMS numbers to break ties between similarly-rated facilities — is 88.5/100, placing it #782 of 14703 facilities nationally and #16 of 418 in North Carolina. Star ratings are a useful starting point, but the composite score and individual sub-ratings give a more complete picture for families comparing facilities.

Each resident at Hillcrest Convalescent Center receives a reported average of 5 hours 33 minutes of total nurse staffing per day. This breaks down as: Registered Nurse (RN) coverage — 1 hour 15 minutes; Licensed Practical Nurse (LPN) — 53 minutes; Nurse Aide — 3 hours 26 minutes. On weekends, total nurse staffing is 5 hours 7 minutes per resident per day. The CMS Staffing Rating for this facility is 5 out of 5. The national average for total nursing hours is approximately 3.5 hrs/day. Total nursing staff turnover is 36.5%. Families are encouraged to ask about current staffing schedules during their facility visit.

The facility has received 1 fine(s) over the 5-year period, totaling $4,891. 2 substantiated complaints were recorded across the 5-year period — families should request details from the facility or review CMS inspection findings. In the most recent CMS reporting period, the facility received 0 fine(s) totaling $0, and 0 Medicare payment denial(s). Total penalties: 0. The Total Weighted Health Survey Score is 0.0 (lower scores are better). Full inspection history and complaint details are available at medicare.gov/care-compare.

Nationally, Hillcrest Convalescent Center ranks 782nd out of 14,703 facilities (composite score: 88.5/100), placing it in the top 10% nationwide. Within NC, it ranks 16th out of 418 nursing homes. In Durham, it ranks 1st out of 11 facilities. Among facilities sharing its ZIP code, it ranks 1st of 7. For 2026 staffing: total nurse hours rank #599 nationally and RN hours rank #982 nationally (#16 in NC). Our composite quality score of 88.5/100 weighs health inspections, quality of resident care, staffing hours, compliance record, and five-year performance trends — giving a more complete picture than CMS star ratings alone, which can place hundreds of facilities in the same 5-star bucket. To browse and compare all nursing homes in Durham, visit: https://nursinghomesnearme.org/north_carolina/durham/