Havenwood-Heritage Heights is certified as a Medicare and Medicaid facility and has been approved to provide these services since 1969-07-08. Medicare covers short-term skilled nursing care (typically up to 100 days after a qualifying hospital stay). Medicaid covers long-term care for residents who meet financial eligibility requirements. Contact the facility at (603) 224-5363 or your local Medicaid office to verify current eligibility.

Havenwood-Heritage Heights holds an overall CMS (Centers for Medicare & Medicaid Services) rating of 5 out of 5 stars. This is made up of three components: Health Inspection (4★), Staffing (5★), and Quality of Resident Care (3★). Our independent composite quality score — which uses the raw underlying CMS numbers to break ties between similarly-rated facilities — is 77.3/100, placing it #4893 of 14703 facilities nationally and #19 of 74 in New Hampshire. Star ratings are a useful starting point, but the composite score and individual sub-ratings give a more complete picture for families comparing facilities.

Each resident at Havenwood-Heritage Heights receives a reported average of 4 hours 41 minutes of total nurse staffing per day. This breaks down as: Registered Nurse (RN) coverage — 59 minutes; Licensed Practical Nurse (LPN) — 40 minutes; Nurse Aide — 3 hours 2 minutes. On weekends, total nurse staffing is 4 hours 27 minutes per resident per day. The CMS Staffing Rating for this facility is 5 out of 5. The national average for total nursing hours is approximately 3.5 hrs/day. Total nursing staff turnover is 37.6%. Families are encouraged to ask about current staffing schedules during their facility visit.

Havenwood-Heritage Heights has received zero fines across all five years of available data (2022–2026), reflecting a strong regulatory compliance record. No substantiated complaints have been recorded in the available data. In the most recent CMS reporting period, the facility received 0 fine(s) totaling $0, and 0 Medicare payment denial(s). Total penalties: 0. The Total Weighted Health Survey Score is 12.0 (lower scores are better). Full inspection history and complaint details are available at medicare.gov/care-compare.

Nationally, Havenwood-Heritage Heights ranks 4893rd out of 14,703 facilities (composite score: 77.3/100), placing it in the above average nationwide. Within NH, it ranks 19th out of 74 nursing homes. In Concord, it ranks 2nd out of 4 facilities. Among facilities sharing its ZIP code, it ranks 2nd of 4. For 2026 staffing: total nurse hours rank #1,846 nationally and RN hours rank #2,115 nationally (#11 in NH). Our composite quality score of 77.3/100 weighs health inspections, quality of resident care, staffing hours, compliance record, and five-year performance trends — giving a more complete picture than CMS star ratings alone, which can place hundreds of facilities in the same 5-star bucket. To browse and compare all nursing homes in Concord, visit: https://nursinghomesnearme.org/new_hampshire/concord/