Hackett Hill Healthcare Center is certified as a Medicare and Medicaid facility and has been approved to provide these services since 1989-10-20. Medicare covers short-term skilled nursing care (typically up to 100 days after a qualifying hospital stay). Medicaid covers long-term care for residents who meet financial eligibility requirements. Contact the facility at (603) 668-8161 or your local Medicaid office to verify current eligibility.

Hackett Hill Healthcare Center holds an overall CMS (Centers for Medicare & Medicaid Services) rating of 2 out of 5 stars. This is made up of three components: Health Inspection (1★), Staffing (3★), and Quality of Resident Care (5★). Our independent composite quality score — which uses the raw underlying CMS numbers to break ties between similarly-rated facilities — is 79.8/100, placing it #3799 of 14703 facilities nationally and #14 of 74 in New Hampshire. Star ratings are a useful starting point, but the composite score and individual sub-ratings give a more complete picture for families comparing facilities.

Each resident at Hackett Hill Healthcare Center receives a reported average of 3 hours 37 minutes of total nurse staffing per day. This breaks down as: Registered Nurse (RN) coverage — 1 hour 12 minutes; Licensed Practical Nurse (LPN) — 35 minutes; Nurse Aide — 1 hour 50 minutes. On weekends, total nurse staffing is 3 hours 11 minutes per resident per day. The CMS Staffing Rating for this facility is 3 out of 5. The national average for total nursing hours is approximately 3.5 hrs/day. Total nursing staff turnover is 40.6%. Families are encouraged to ask about current staffing schedules during their facility visit.

In the current reporting period, the facility received 1 fine(s) totaling $12,735. 8 substantiated complaints were recorded across the 5-year period — families should request details from the facility or review CMS inspection findings. In the most recent CMS reporting period, the facility received 1 fine(s) totaling $12,735, and 0 Medicare payment denial(s). Total penalties: 1. The Total Weighted Health Survey Score is 35.0 (lower scores are better). Full inspection history and complaint details are available at medicare.gov/care-compare.

Nationally, Hackett Hill Healthcare Center ranks 3799th out of 14,703 facilities (composite score: 79.8/100), placing it in the above average nationwide. Within NH, it ranks 14th out of 74 nursing homes. In Manchester, it ranks 4th out of 9 facilities. For 2026 staffing: total nurse hours rank #7,963 nationally and RN hours rank #1,132 nationally (#2 in NH). Our composite quality score of 79.8/100 weighs health inspections, quality of resident care, staffing hours, compliance record, and five-year performance trends — giving a more complete picture than CMS star ratings alone, which can place hundreds of facilities in the same 5-star bucket. To browse and compare all nursing homes in Manchester, visit: https://nursinghomesnearme.org/new_hampshire/manchester/