COMPLETE CARE AT SPRINGBROOK – SILVER SPRING, MD

CMS Verified | 2026-03-01

Complete Care At Springbrook

12325 NEW HAMPSHIRE AVENUE, Silver Spring, MD 20904
(301) 622-4600
93 beds
All Silver Spring facilities
4.0*
Overall
3.0*
Health Inspection
5.0*
Quality Care
2.0*
Staffing
77.43
Score /100
#4814
National Rank

#4814
of 14703 facilities
National
67.3% position
#81
of 221 in MD
State Rank
#16
of 34 in Montgomery
County Rank
#5
of 12 in Silver Spring
City Rank
#3
of 5 in ZIP 20904
ZIP Rank






About Complete Care At SpringbrookComplete Care At Springbrook is located at 12325 New Hampshire Avenue, Silver Spring, MD, reachable at (301) 622-4600. This For profit – Limited Liability company facility operates 93.0 certified beds and serves an average of 86 residents per day. It is part of the Complete Care network (85 facilities nationwide). Medicare and Medicaid services have been provided since 1976-12-01. The facility currently holds a above average (4-star) overall rating from the Centers for Medicare & Medicaid Services (CMS).
Facility

Complete Care At Springbrook

Address

12325 New Hampshire Avenue, Silver Spring, MD 20904

Care Offered
  • Long-Term Care
  • Rehab / Short-Term Care
Medicare & Medicaid
  • Accepts Medicare
  • Accepts Medicaid
Facility Details
  • 93 Certified Beds
  • Ownership: For profit – Limited Liability company
  • Resident Council: Resident
  • Automatic Sprinklers: Yes
  • Network: COMPLETE CARE

Quick Verdict

Overall Quality
✅ Above Average (4★) overall rating
Health Inspection
⚠️ Average (3★) health inspection
Staffing
⚠️ Below Average (2★) staffing rating
Quality of Care
✅ Excellent (5★) quality of care
Compliance
⚠️ 0 fine(s) over 5 years
5-Year Trend
Declining over 5 years
77.43
Composite quality score out of 100 – how we calculate this
0 – Poor50 – Average100 – Best

#4814 of 14703 nationally – #81 of 221 in Maryland

Who Is This Facility Best For?

Complete Care At Springbrook offers a mid-range care option in Silver Spring, MD. It scores well for both long-term residents and short-stay rehabilitation patients. Families should inquire about nurse-to-resident ratios, as the CMS Staffing Rating is currently 2 out of 5. Its clean five-year compliance record adds confidence for families making this important decision.

Overall Rating 2022-2026

Total Nurse Hours/Day 2022-2026

Current Ratings (2026)

Overall Rating

4 / 5
Health Inspection

3 / 5
Staffing Rating

2 / 5
Quality Measures (QM)

5 / 5
Long-Stay QM Rating

5 / 5
Short-Stay QM Rating

4 / 5

5-Year Rating Trends

Overall Rating

Health Inspection Rating

Quality of Care (QM)

Staffing Rating

Average Residents per Day

Occupancy % (Residents / Beds)

Staffing InsightComplete Care At Springbrook currently provides 3 hours 20 minutes of total nurse staffing per resident per day, including 36 minutes of Registered Nurse (RN) coverage. The CMS Staffing Rating of 2 out of 5 is below average — a point worth discussing with facility management before admission. Total nursing staff turnover stands at 39.2% — above the national average of ~35%.

Current Staffing Hours Per Resident Per Day (2026)

Total Nurse Staffing3 hours 20 minutes
Nurse Aide Hours1 hour 48 minutes
Licensed Practical Nurse (LPN) Hours56 minutes
Registered Nurse (RN) Hours36 minutes
Physical Therapist Hours4 minutes

National average total nurse staffing is approximately 3.5 hours per day

Weekend Staffing Hours Per Resident Per Day (2026)

Weekend Total Nurse Hours2 hours 57 minutes
Weekend Registered Nurse (RN) Hours20 minutes

Weekend staffing is typically lower than weekday levels. Ask the facility about their weekend nurse-to-resident ratios.

5-Year Staffing Trends

Total Nurse Hours/Day

Registered Nurse (RN) Hours/Day

Licensed Practical Nurse (LPN) Hours/Day

Nurse Aide Hours/Day

Total Staff Turnover %

Registered Nurse (RN) Turnover %

Compliance SummaryComplete Care At Springbrook has received zero fines across all five years of available data (2022–2026), reflecting a strong regulatory compliance record. 9 substantiated complaints were recorded across the 5-year period — families should request details from the facility or review CMS inspection findings.
Number of Fines (current period) 0
Total Fines Amount $0.0
Payment Denials 0
Total Penalties 0
Abuse Flag on Record N
Total Weighted Health Survey Score 78.0 (lower = better)

Substantiated Complaints / Year

Fines Issued ($) / Year

Composite Quality Rankings

#4,814
of 14,703
National
Top 33%
#81
of 221
MD State
Top 37% in MD
#16
of 34
️ Montgomery County
#16 of 34
#5
of 12
️ Silver Spring
#5 of 12
#3
of 5
ZIP 20904
#3 of 5

Nationally, Complete Care At Springbrook ranks 4814th out of 14,703 facilities (composite score: 77.4/100), placing it in the above average nationwide. Within MD, it ranks 81st out of 221 nursing homes. In Silver Spring, it ranks 5th out of 12 facilities. Among facilities sharing its ZIP code, it ranks 3rd of 5. For 2026 staffing: total nurse hours rank #10,787 nationally and RN hours rank #6,635 nationally (#151 in MD).

How do we calculate these rankings?

Total Nurse Staffing – Year-by-Year National and State Ranks

Year Hours/Day National Rank MD State Rank Note
2022 3.34 #9,216 / 14,703 #167 / 221 Below average
2023 3.43 #8,447 / 14,703 #128 / 221 Below average
2024 3.81 #5,566 / 14,703 #77 / 221 Above average
2025 3.43 #9,557 / 14,703 #145 / 221 Below average
2026 3.33 #10,787 / 14,703 #187 / 221 Below average

Registered Nurse (RN) Hours – Year-by-Year National and State Ranks

Year Hours/Day National Rank MD State Rank Note
2022 0.57 #7,362 / 14,703 #168 / 221 Below average
2023 0.57 #6,808 / 14,703 #153 / 221 Above average
2024 0.74 #4,002 / 14,703 #100 / 221 Above average
2025 0.69 #4,982 / 14,703 #105 / 221 Above average
2026 0.60 #6,635 / 14,703 #151 / 221 Above average

Total Nurse Rank – National (lower number = better)

Registered Nurse Rank – National (lower number = better)

Frequently Asked Questions

Complete Care At Springbrook is certified as a Medicare and Medicaid facility and has been approved to provide these services since 1976-12-01. Medicare covers short-term skilled nursing care (typically up to 100 days after a qualifying hospital stay). Medicaid covers long-term care for residents who meet financial eligibility requirements. Contact the facility at (301) 622-4600 or your local Medicaid office to verify current eligibility.

Complete Care At Springbrook holds an overall CMS (Centers for Medicare & Medicaid Services) rating of 4 out of 5 stars. This is made up of three components: Health Inspection (3★), Staffing (2★), and Quality of Resident Care (5★). Our independent composite quality score — which uses the raw underlying CMS numbers to break ties between similarly-rated facilities — is 77.4/100, placing it #4814 of 14703 facilities nationally and #81 of 221 in Maryland. Star ratings are a useful starting point, but the composite score and individual sub-ratings give a more complete picture for families comparing facilities.

Each resident at Complete Care At Springbrook receives a reported average of 3 hours 20 minutes of total nurse staffing per day. This breaks down as: Registered Nurse (RN) coverage — 36 minutes; Licensed Practical Nurse (LPN) — 56 minutes; Nurse Aide — 1 hour 48 minutes. On weekends, total nurse staffing is 2 hours 57 minutes per resident per day. The CMS Staffing Rating for this facility is 2 out of 5. The national average for total nursing hours is approximately 3.5 hrs/day. Total nursing staff turnover is 39.2%. Families are encouraged to ask about current staffing schedules during their facility visit.

Complete Care At Springbrook has received zero fines across all five years of available data (2022–2026), reflecting a strong regulatory compliance record. 9 substantiated complaints were recorded across the 5-year period — families should request details from the facility or review CMS inspection findings. In the most recent CMS reporting period, the facility received 0 fine(s) totaling $0, and 0 Medicare payment denial(s). Total penalties: 0. The Total Weighted Health Survey Score is 78.0 (lower scores are better). Full inspection history and complaint details are available at medicare.gov/care-compare.

Nationally, Complete Care At Springbrook ranks 4814th out of 14,703 facilities (composite score: 77.4/100), placing it in the above average nationwide. Within MD, it ranks 81st out of 221 nursing homes. In Silver Spring, it ranks 5th out of 12 facilities. Among facilities sharing its ZIP code, it ranks 3rd of 5. For 2026 staffing: total nurse hours rank #10,787 nationally and RN hours rank #6,635 nationally (#151 in MD). Our composite quality score of 77.4/100 weighs health inspections, quality of resident care, staffing hours, compliance record, and five-year performance trends — giving a more complete picture than CMS star ratings alone, which can place hundreds of facilities in the same 5-star bucket. To browse and compare all nursing homes in Silver Spring, visit: https://nursinghomesnearme.org/maryland/silver-spring/

Contact and Location

ADR
Address

12325 NEW HAMPSHIRE AVENUE, Silver Spring, MD 20904
Get directions on Google Maps

TEL
LLC
Legal Name

COMPLETE CARE AT SPRINGBROOK LLC

MAP

Facility Details

Number of Certified Beds 93
Average Residents / Day 86 (93% occupancy)
Ownership Type For profit – Limited Liability company
Provider Type Medicare and Medicaid
County Montgomery County, MD
City Silver Spring, MD
ZIP Code 20904
Approved Since December 1, 1976
Resident Council ✅ Yes
Automatic Sprinklers ✅ All required areas
Ownership Changed (12 mo.) No
CMS Certification Number 215052
Data Processing Date March 1, 2026
Data Disclaimer: All data on this page is sourced exclusively from the official CMS (Centers for Medicare and Medicaid Services) Nursing Home Compare dataset, covering reporting periods from 2022 through 2026. This includes facility ratings, staffing hours, inspection scores, fines, complaints, and geographic coordinates. NursingHomesNearMe.org does not independently verify, collect, or alter this data. Composite scores and rankings are calculated by NursingHomesNearMe.org – learn how rankings are calculated. Information may not reflect current facility conditions. Always contact the facility directly and verify at medicare.gov/care-compare before making care decisions.
Data: CMS Nursing Home Compare – Processing Date: 2026-03-01 –
Rankings across 14703 U.S. facilities –
Ranking Methodology
NursingHomesNearMe.org

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