COMPLETE CARE AT REGENT LLC – HACKENSACK, NJ

CMS Verified | 2026-03-01

Complete Care At Regent LLC

50 POLIFLY ROAD, Hackensack, NJ 7601
(201) 646-1166
180 beds
All Hackensack facilities
2.0*
Overall
2.0*
Health Inspection
4.0*
Quality Care
3.0*
Staffing
71.94
Score /100
#7374
National Rank

#7374
of 14703 facilities
National
49.9% position
#268
of 348 in NJ
State Rank
#23
of 29 in Bergen
County Rank
#3
of 3 in Hackensack
City Rank
#3
of 3 in ZIP 7601
ZIP Rank






About Complete Care At Regent LLCComplete Care At Regent Llc is located at 50 Polifly Road, Hackensack, NJ, reachable at (201) 646-1166. This For profit – Individual facility operates 180.0 certified beds and serves an average of 169 residents per day. It is part of the Complete Care network (85 facilities nationwide). Medicare and Medicaid services have been provided since 1990-05-01. The facility currently holds a below average (2-star) overall CMS rating — families are encouraged to review inspection reports carefully before making a decision.
Facility

Complete Care At Regent LLC

Address

50 Polifly Road, Hackensack, NJ 7601

Care Offered
  • Long-Term Care
  • Rehab / Short-Term Care
Medicare & Medicaid
  • Accepts Medicare
  • Accepts Medicaid
Facility Details
  • 180 Certified Beds
  • Ownership: For profit – Individual
  • Resident Council: Resident
  • Automatic Sprinklers: Yes
  • Network: COMPLETE CARE

Quick Verdict

Overall Quality
⚠️ Below Average (2★) overall rating
Health Inspection
⚠️ Below Average (2★) health inspection
Staffing
⚠️ Average (3★) staffing rating
Quality of Care
✅ Above Average (4★) quality of care
Compliance
❌ 8 fine(s) over 5 years
5-Year Trend
Declining over 5 years
71.94
Composite quality score out of 100 – how we calculate this
0 – Poor50 – Average100 – Best

#7374 of 14703 nationally – #268 of 348 in New Jersey

Who Is This Facility Best For?

Complete Care At Regent Llc may be considered for families with limited options in Hackensack, NJ, but its lower CMS ratings suggest careful due diligence is warranted. It is particularly well-suited for long-term residents based on its Quality Measure scores.

Overall Rating 2022-2026

Total Nurse Hours/Day 2022-2026

Current Ratings (2026)

Overall Rating

2 / 5
Health Inspection

2 / 5
Staffing Rating

3 / 5
Quality Measures (QM)

4 / 5
Long-Stay QM Rating

5 / 5
Short-Stay QM Rating

3 / 5

5-Year Rating Trends

Overall Rating

Health Inspection Rating

Quality of Care (QM)

Staffing Rating

Average Residents per Day

Occupancy % (Residents / Beds)

Staffing InsightComplete Care At Regent Llc currently provides 3 hours 12 minutes of total nurse staffing per resident per day, including 30 minutes of Registered Nurse (RN) coverage. The CMS Staffing Rating is 3 out of 5 (average). RN hours per resident have declined from 51 min/day (2022) to 30 min/day (2026) — a trend families should be aware of. Total nursing staff turnover is 25.0%, near the national average.

Current Staffing Hours Per Resident Per Day (2026)

Total Nurse Staffing3 hours 12 minutes
Nurse Aide Hours1 hour 59 minutes
Licensed Practical Nurse (LPN) Hours43 minutes
Registered Nurse (RN) Hours30 minutes
Physical Therapist Hours1 minute

National average total nurse staffing is approximately 3.5 hours per day

Weekend Staffing Hours Per Resident Per Day (2026)

Weekend Total Nurse Hours2 hours 54 minutes
Weekend Registered Nurse (RN) Hours27 minutes

Weekend staffing is typically lower than weekday levels. Ask the facility about their weekend nurse-to-resident ratios.

5-Year Staffing Trends

Total Nurse Hours/Day

Registered Nurse (RN) Hours/Day

Licensed Practical Nurse (LPN) Hours/Day

Nurse Aide Hours/Day

Total Staff Turnover %

Registered Nurse (RN) Turnover %

Compliance SummaryThe facility has received 8 fine(s) over the 5-year period, totaling $55,412. 2 substantiated complaints were recorded across the 5-year period — families should request details from the facility or review CMS inspection findings.
Number of Fines (current period) 0
Total Fines Amount $0.0
Payment Denials 0
Total Penalties 0
Abuse Flag on Record N
Total Weighted Health Survey Score 89.0 (lower = better)

Substantiated Complaints / Year

Fines Issued ($) / Year

Composite Quality Rankings

#7,374
of 14,703
National
Bottom 50%
#268
of 348
NJ State
Bottom 23% in NJ
#23
of 29
️ Bergen County
#23 of 29
#3
of 3
️ Hackensack
#3 of 3
#3
of 3
ZIP 7601
#3 of 3

Nationally, Complete Care At Regent Llc ranks 7374th out of 14,703 facilities (composite score: 71.9/100), placing it in the below average nationwide. Within NJ, it ranks 268th out of 348 nursing homes. In Hackensack, it ranks 3rd out of 3 facilities. Among facilities sharing its ZIP code, it ranks 3rd of 3. For 2026 staffing: total nurse hours rank #11,990 nationally and RN hours rank #8,774 nationally (#216 in NJ).

How do we calculate these rankings?

Total Nurse Staffing – Year-by-Year National and State Ranks

Year Hours/Day National Rank NJ State Rank Note
2022 3.69 #6,416 / 14,703 #147 / 348 Above average
2023 4.33 #2,628 / 14,703 #60 / 348 Top 25%
2024 2.80 #13,340 / 14,703 #320 / 348 ⚠️ Bottom 10%
2025 3.23 #11,450 / 14,703 #278 / 348 ⚠️ Bottom 25%
2026 3.20 #11,990 / 14,703 #296 / 348 ⚠️ Bottom 25%

Registered Nurse (RN) Hours – Year-by-Year National and State Ranks

Year Hours/Day National Rank NJ State Rank Note
2022 0.85 #3,325 / 14,703 #114 / 348 Top 25%
2023 0.89 #2,506 / 14,703 #80 / 348 Top 25%
2024 0.72 #4,149 / 14,703 #110 / 348 Above average
2025 0.72 #4,445 / 14,703 #108 / 348 Above average
2026 0.50 #8,774 / 14,703 #216 / 348 Below average

Total Nurse Rank – National (lower number = better)

Registered Nurse Rank – National (lower number = better)

Frequently Asked Questions

Complete Care At Regent Llc is certified as a Medicare and Medicaid facility and has been approved to provide these services since 1990-05-01. Medicare covers short-term skilled nursing care (typically up to 100 days after a qualifying hospital stay). Medicaid covers long-term care for residents who meet financial eligibility requirements. Contact the facility at (201) 646-1166 or your local Medicaid office to verify current eligibility.

Complete Care At Regent Llc holds an overall CMS (Centers for Medicare & Medicaid Services) rating of 2 out of 5 stars. This is made up of three components: Health Inspection (2★), Staffing (3★), and Quality of Resident Care (4★). Our independent composite quality score — which uses the raw underlying CMS numbers to break ties between similarly-rated facilities — is 71.9/100, placing it #7374 of 14703 facilities nationally and #268 of 348 in New Jersey. Star ratings are a useful starting point, but the composite score and individual sub-ratings give a more complete picture for families comparing facilities.

Each resident at Complete Care At Regent Llc receives a reported average of 3 hours 12 minutes of total nurse staffing per day. This breaks down as: Registered Nurse (RN) coverage — 30 minutes; Licensed Practical Nurse (LPN) — 43 minutes; Nurse Aide — 1 hour 59 minutes. On weekends, total nurse staffing is 2 hours 54 minutes per resident per day. The CMS Staffing Rating for this facility is 3 out of 5. The national average for total nursing hours is approximately 3.5 hrs/day. Total nursing staff turnover is 25.0%. Families are encouraged to ask about current staffing schedules during their facility visit.

The facility has received 8 fine(s) over the 5-year period, totaling $55,412. 2 substantiated complaints were recorded across the 5-year period — families should request details from the facility or review CMS inspection findings. In the most recent CMS reporting period, the facility received 0 fine(s) totaling $0, and 0 Medicare payment denial(s). Total penalties: 0. The Total Weighted Health Survey Score is 89.0 (lower scores are better). Full inspection history and complaint details are available at medicare.gov/care-compare.

Nationally, Complete Care At Regent Llc ranks 7374th out of 14,703 facilities (composite score: 71.9/100), placing it in the below average nationwide. Within NJ, it ranks 268th out of 348 nursing homes. In Hackensack, it ranks 3rd out of 3 facilities. Among facilities sharing its ZIP code, it ranks 3rd of 3. For 2026 staffing: total nurse hours rank #11,990 nationally and RN hours rank #8,774 nationally (#216 in NJ). Our composite quality score of 71.9/100 weighs health inspections, quality of resident care, staffing hours, compliance record, and five-year performance trends — giving a more complete picture than CMS star ratings alone, which can place hundreds of facilities in the same 5-star bucket. To browse and compare all nursing homes in Hackensack, visit: https://nursinghomesnearme.org/new_jersey/hackensack/

Contact and Location

ADR
Address

50 POLIFLY ROAD, Hackensack, NJ 7601
Get directions on Google Maps

TEL
LLC
Legal Name

COMPLETE CARE AT REGENT LLC

MAP
Browse by Location

All New Jersey ·
Bergen County ·
Hackensack ·
ZIP 7601

Facility Details

Number of Certified Beds 180
Average Residents / Day 169 (94% occupancy)
Ownership Type For profit – Individual
Provider Type Medicare and Medicaid
County Bergen County, NJ
City Hackensack, NJ
ZIP Code 7601
Approved Since May 1, 1990
Resident Council ✅ Yes
Automatic Sprinklers ✅ All required areas
Ownership Changed (12 mo.) No
CMS Certification Number 315295
Data Processing Date March 1, 2026
Data Disclaimer: All data on this page is sourced exclusively from the official CMS (Centers for Medicare and Medicaid Services) Nursing Home Compare dataset, covering reporting periods from 2022 through 2026. This includes facility ratings, staffing hours, inspection scores, fines, complaints, and geographic coordinates. NursingHomesNearMe.org does not independently verify, collect, or alter this data. Composite scores and rankings are calculated by NursingHomesNearMe.org – learn how rankings are calculated. Information may not reflect current facility conditions. Always contact the facility directly and verify at medicare.gov/care-compare before making care decisions.
Data: CMS Nursing Home Compare – Processing Date: 2026-03-01 –
Rankings across 14703 U.S. facilities –
Ranking Methodology
NursingHomesNearMe.org