Complete Care At Heritage Llc is certified as a Medicare and Medicaid facility and has been approved to provide these services since 1981-11-09. Medicare covers short-term skilled nursing care (typically up to 100 days after a qualifying hospital stay). Medicaid covers long-term care for residents who meet financial eligibility requirements. Contact the facility at (410) 282-6310 or your local Medicaid office to verify current eligibility.

Complete Care At Heritage Llc holds an overall CMS (Centers for Medicare & Medicaid Services) rating of 2 out of 5 stars. This is made up of three components: Health Inspection (1★), Staffing (2★), and Quality of Resident Care (5★). Our independent composite quality score — which uses the raw underlying CMS numbers to break ties between similarly-rated facilities — is 72.0/100, placing it #7313 of 14703 facilities nationally and #117 of 221 in Maryland. Star ratings are a useful starting point, but the composite score and individual sub-ratings give a more complete picture for families comparing facilities.

Each resident at Complete Care At Heritage Llc receives a reported average of 3 hours 23 minutes of total nurse staffing per day. This breaks down as: Registered Nurse (RN) coverage — 49 minutes; Licensed Practical Nurse (LPN) — 39 minutes; Nurse Aide — 1 hour 55 minutes. On weekends, total nurse staffing is 2 hours 51 minutes per resident per day. The CMS Staffing Rating for this facility is 2 out of 5. The national average for total nursing hours is approximately 3.5 hrs/day. Total nursing staff turnover is 61.3%. Families are encouraged to ask about current staffing schedules during their facility visit.

In the current reporting period, the facility received 2 fine(s) totaling $129,919. 11 substantiated complaints were recorded across the 5-year period — families should request details from the facility or review CMS inspection findings. In the most recent CMS reporting period, the facility received 2 fine(s) totaling $129,919, and 0 Medicare payment denial(s). Total penalties: 2. The Total Weighted Health Survey Score is 192.75 (lower scores are better). Full inspection history and complaint details are available at medicare.gov/care-compare.

Nationally, Complete Care At Heritage Llc ranks 7313th out of 14,703 facilities (composite score: 72.0/100), placing it in the above average nationwide. Within MD, it ranks 117th out of 221 nursing homes. For 2026 staffing: total nurse hours rank #10,240 nationally and RN hours rank #3,427 nationally (#71 in MD). Our composite quality score of 72.0/100 weighs health inspections, quality of resident care, staffing hours, compliance record, and five-year performance trends — giving a more complete picture than CMS star ratings alone, which can place hundreds of facilities in the same 5-star bucket. To browse and compare all nursing homes in Dundalk, visit: https://nursinghomesnearme.org/maryland/dundalk/