West Hills Health And Rehab is certified as a Medicare and Medicaid facility and has been approved to provide these services since 2011-01-20. Medicare covers short-term skilled nursing care (typically up to 100 days after a qualifying hospital stay). Medicaid covers long-term care for residents who meet financial eligibility requirements. Contact the facility at (865) 588-7661 or your local Medicaid office to verify current eligibility.

West Hills Health And Rehab holds an overall CMS (Centers for Medicare & Medicaid Services) rating of 4 out of 5 stars. This is made up of three components: Health Inspection (4★), Staffing (3★), and Quality of Resident Care (2★). Our independent composite quality score — which uses the raw underlying CMS numbers to break ties between similarly-rated facilities — is 66.1/100, placing it #9923 of 14703 facilities nationally and #217 of 303 in Tennessee. Star ratings are a useful starting point, but the composite score and individual sub-ratings give a more complete picture for families comparing facilities.

Each resident at West Hills Health And Rehab receives a reported average of 3 hours 55 minutes of total nurse staffing per day. This breaks down as: Registered Nurse (RN) coverage — 40 minutes; Licensed Practical Nurse (LPN) — 55 minutes; Nurse Aide — 2 hours 19 minutes. On weekends, total nurse staffing is 3 hours 33 minutes per resident per day. The CMS Staffing Rating for this facility is 3 out of 5. The national average for total nursing hours is approximately 3.5 hrs/day. Total nursing staff turnover is 63.3%. Families are encouraged to ask about current staffing schedules during their facility visit.

The facility has received 1 fine(s) over the 5-year period, totaling $13,905. 5 substantiated complaints were recorded across the 5-year period — families should request details from the facility or review CMS inspection findings. In the most recent CMS reporting period, the facility received 0 fine(s) totaling $0, and 0 Medicare payment denial(s). Total penalties: 0. The Total Weighted Health Survey Score is 16.0 (lower scores are better). Full inspection history and complaint details are available at medicare.gov/care-compare.

Nationally, West Hills Health And Rehab ranks 9923rd out of 14,703 facilities (composite score: 66.1/100), placing it in the below average nationwide. Within TN, it ranks 217th out of 303 nursing homes. In Knoxville, it ranks 12th out of 13 facilities. Among facilities sharing its ZIP code, it ranks 1st of 2. For 2026 staffing: total nurse hours rank #5,445 nationally and RN hours rank #5,398 nationally (#85 in TN). Our composite quality score of 66.1/100 weighs health inspections, quality of resident care, staffing hours, compliance record, and five-year performance trends — giving a more complete picture than CMS star ratings alone, which can place hundreds of facilities in the same 5-star bucket. To browse and compare all nursing homes in Knoxville, visit: https://nursinghomesnearme.org/tennessee/knoxville/