West Covina Healthcare Center is certified as a Medicare and Medicaid facility and has been approved to provide these services since 1971-12-31. Medicare covers short-term skilled nursing care (typically up to 100 days after a qualifying hospital stay). Medicaid covers long-term care for residents who meet financial eligibility requirements. Contact the facility at (626) 962-3368 or your local Medicaid office to verify current eligibility.

West Covina Healthcare Center holds an overall CMS (Centers for Medicare & Medicaid Services) rating of 3 out of 5 stars. This is made up of three components: Health Inspection (3★), Staffing (3★), and Quality of Resident Care (3★). Our independent composite quality score — which uses the raw underlying CMS numbers to break ties between similarly-rated facilities — is 61.9/100, placing it #11443 of 14703 facilities nationally and #1020 of 1162 in California. Star ratings are a useful starting point, but the composite score and individual sub-ratings give a more complete picture for families comparing facilities.

Each resident at West Covina Healthcare Center receives a reported average of 4 hours 5 minutes of total nurse staffing per day. This breaks down as: Registered Nurse (RN) coverage — 23 minutes; Licensed Practical Nurse (LPN) — 1 hour 12 minutes; Nurse Aide — 2 hours 30 minutes. On weekends, total nurse staffing is 3 hours 39 minutes per resident per day. The CMS Staffing Rating for this facility is 3 out of 5. The national average for total nursing hours is approximately 3.5 hrs/day. Total nursing staff turnover is 41.2%. Families are encouraged to ask about current staffing schedules during their facility visit.

In the current reporting period, the facility received 4 fine(s) totaling $86,320. 107 substantiated complaints were recorded across the 5-year period — families should request details from the facility or review CMS inspection findings. There were 2 Medicare payment denial(s) in the current period. In the most recent CMS reporting period, the facility received 4 fine(s) totaling $86,320, and 2 Medicare payment denial(s). Total penalties: 6. The Total Weighted Health Survey Score is 87.0 (lower scores are better). Full inspection history and complaint details are available at medicare.gov/care-compare.

Nationally, West Covina Healthcare Center ranks 11443rd out of 14,703 facilities (composite score: 61.9/100), placing it in the bottom 25% nationwide. Within CA, it ranks 1020th out of 1,162 nursing homes. In West Covina, it ranks 5th out of 5 facilities. Among facilities sharing its ZIP code, it ranks 5th of 5. For 2026 staffing: total nurse hours rank #4,303 nationally and RN hours rank #11,253 nationally (#777 in CA). Our composite quality score of 61.9/100 weighs health inspections, quality of resident care, staffing hours, compliance record, and five-year performance trends — giving a more complete picture than CMS star ratings alone, which can place hundreds of facilities in the same 5-star bucket. To browse and compare all nursing homes in West Covina, visit: https://nursinghomesnearme.org/california/west-covina/