West Hickory Haven is certified as a Medicare and Medicaid facility and has been approved to provide these services since 1976-01-01. Medicare covers short-term skilled nursing care (typically up to 100 days after a qualifying hospital stay). Medicaid covers long-term care for residents who meet financial eligibility requirements. Contact the facility at (248) 685-1400 or your local Medicaid office to verify current eligibility.

West Hickory Haven holds an overall CMS (Centers for Medicare & Medicaid Services) rating of 1 out of 5 stars. This is made up of three components: Health Inspection (1★), Staffing (3★), and Quality of Resident Care (3★). Our independent composite quality score — which uses the raw underlying CMS numbers to break ties between similarly-rated facilities — is 60.5/100, placing it #11930 of 14703 facilities nationally and #346 of 423 in Michigan. Star ratings are a useful starting point, but the composite score and individual sub-ratings give a more complete picture for families comparing facilities.

Each resident at West Hickory Haven receives a reported average of 4 hours 5 minutes of total nurse staffing per day. This breaks down as: Registered Nurse (RN) coverage — 40 minutes; Licensed Practical Nurse (LPN) — 36 minutes; Nurse Aide — 2 hours 49 minutes. On weekends, total nurse staffing is 3 hours 40 minutes per resident per day. The CMS Staffing Rating for this facility is 3 out of 5. The national average for total nursing hours is approximately 3.5 hrs/day. Total nursing staff turnover is 69.5%. Families are encouraged to ask about current staffing schedules during their facility visit.

In the current reporting period, the facility received 2 fine(s) totaling $54,304. 45 substantiated complaints were recorded across the 5-year period — families should request details from the facility or review CMS inspection findings. In the most recent CMS reporting period, the facility received 2 fine(s) totaling $54,304, and 0 Medicare payment denial(s). Total penalties: 2. The Total Weighted Health Survey Score is 158.75 (lower scores are better). Full inspection history and complaint details are available at medicare.gov/care-compare.

Nationally, West Hickory Haven ranks 11930th out of 14,703 facilities (composite score: 60.5/100), placing it in the bottom 25% nationwide. Within MI, it ranks 346th out of 423 nursing homes. In Milford, it ranks 2nd out of 2 facilities. For 2026 staffing: total nurse hours rank #4,311 nationally and RN hours rank #5,518 nationally (#232 in MI). Our composite quality score of 60.5/100 weighs health inspections, quality of resident care, staffing hours, compliance record, and five-year performance trends — giving a more complete picture than CMS star ratings alone, which can place hundreds of facilities in the same 5-star bucket. To browse and compare all nursing homes in Milford, visit: https://nursinghomesnearme.org/michigan/milford/