Westside Care Center is certified as a Medicare and Medicaid facility and has been approved to provide these services since 1976-03-01. Medicare covers short-term skilled nursing care (typically up to 100 days after a qualifying hospital stay). Medicaid covers long-term care for residents who meet financial eligibility requirements. Contact the facility at (860) 647-9191 or your local Medicaid office to verify current eligibility.

Westside Care Center holds an overall CMS (Centers for Medicare & Medicaid Services) rating of 2 out of 5 stars. This is made up of three components: Health Inspection (2★), Staffing (2★), and Quality of Resident Care (4★). Our independent composite quality score — which uses the raw underlying CMS numbers to break ties between similarly-rated facilities — is 68.1/100, placing it #9144 of 14703 facilities nationally and #115 of 191 in Connecticut. Star ratings are a useful starting point, but the composite score and individual sub-ratings give a more complete picture for families comparing facilities.

Each resident at Westside Care Center receives a reported average of 2 hours 55 minutes of total nurse staffing per day. This breaks down as: Registered Nurse (RN) coverage — 17 minutes; Licensed Practical Nurse (LPN) — 48 minutes; Nurse Aide — 1 hour 49 minutes. On weekends, total nurse staffing is 2 hours 35 minutes per resident per day. The CMS Staffing Rating for this facility is 2 out of 5. The national average for total nursing hours is approximately 3.5 hrs/day. Total nursing staff turnover is 37.3%. Families are encouraged to ask about current staffing schedules during their facility visit.

⚠️ CMS has flagged Westside Care Center with an abuse icon, indicating a history of reported abuse or neglect incidents. Families should review the detailed inspection reports on Medicare.gov before considering this facility. The facility has received 6 fine(s) over the 5-year period, totaling $410,548. 12 substantiated complaints were recorded across the 5-year period — families should request details from the facility or review CMS inspection findings. In the most recent CMS reporting period, the facility received 0 fine(s) totaling $0, and 0 Medicare payment denial(s). Total penalties: 0. The Total Weighted Health Survey Score is 73.0 (lower scores are better). IMPORTANT: CMS has flagged this facility with an abuse icon — indicating a reported history of abuse or neglect. Families should review the full inspection report on medicare.gov/care-compare before deciding. Full inspection history and complaint details are available at medicare.gov/care-compare.

Nationally, Westside Care Center ranks 9144th out of 14,703 facilities (composite score: 68.1/100), placing it in the below average nationwide. Within CT, it ranks 115th out of 191 nursing homes. In Manchester, it ranks 3rd out of 3 facilities. Among facilities sharing its ZIP code, it ranks 3rd of 3. For 2026 staffing: total nurse hours rank #13,460 nationally and RN hours rank #12,930 nationally (#185 in CT). Our composite quality score of 68.1/100 weighs health inspections, quality of resident care, staffing hours, compliance record, and five-year performance trends — giving a more complete picture than CMS star ratings alone, which can place hundreds of facilities in the same 5-star bucket. To browse and compare all nursing homes in Manchester, visit: https://nursinghomesnearme.org/connecticut/manchester/