Normandy Terrace Nursing & Rehabilitation Center is certified as a Medicare and Medicaid facility and has been approved to provide these services since 2000-03-16. Medicare covers short-term skilled nursing care (typically up to 100 days after a qualifying hospital stay). Medicaid covers long-term care for residents who meet financial eligibility requirements. Contact the facility at (210) 648-0101 or your local Medicaid office to verify current eligibility.

Normandy Terrace Nursing & Rehabilitation Center holds an overall CMS (Centers for Medicare & Medicaid Services) rating of 1 out of 5 stars. This is made up of three components: Health Inspection (1★), Staffing (3★), and Quality of Resident Care (2★). Our independent composite quality score — which uses the raw underlying CMS numbers to break ties between similarly-rated facilities — is 50.7/100, placing it #13937 of 14703 facilities nationally and #1113 of 1177 in Texas. Star ratings are a useful starting point, but the composite score and individual sub-ratings give a more complete picture for families comparing facilities.

Each resident at Normandy Terrace Nursing & Rehabilitation Center receives a reported average of 2 hours 59 minutes of total nurse staffing per day. This breaks down as: Registered Nurse (RN) coverage — 35 minutes; Licensed Practical Nurse (LPN) — 46 minutes; Nurse Aide — 1 hour 38 minutes. On weekends, total nurse staffing is 2 hours 31 minutes per resident per day. The CMS Staffing Rating for this facility is 3 out of 5. The national average for total nursing hours is approximately 3.5 hrs/day. Total nursing staff turnover is 35.2%. Families are encouraged to ask about current staffing schedules during their facility visit.

⚠️ CMS has flagged Normandy Terrace Nursing & Rehabilitation Center with an abuse icon, indicating a history of reported abuse or neglect incidents. Families should review the detailed inspection reports on Medicare.gov before considering this facility. In the current reporting period, the facility received 5 fine(s) totaling $296,055. 64 substantiated complaints were recorded across the 5-year period — families should request details from the facility or review CMS inspection findings. In the most recent CMS reporting period, the facility received 5 fine(s) totaling $296,055, and 0 Medicare payment denial(s). Total penalties: 5. The Total Weighted Health Survey Score is 178.75 (lower scores are better). IMPORTANT: CMS has flagged this facility with an abuse icon — indicating a reported history of abuse or neglect. Families should review the full inspection report on medicare.gov/care-compare before deciding. Full inspection history and complaint details are available at medicare.gov/care-compare.

Nationally, Normandy Terrace Nursing & Rehabilitation Center ranks 13937th out of 14,703 facilities (composite score: 50.7/100), placing it in the bottom 25% nationwide. Within TX, it ranks 1113th out of 1,177 nursing homes. In San Antonio, it ranks 54th out of 58 facilities. For 2026 staffing: total nurse hours rank #13,217 nationally and RN hours rank #6,899 nationally (#179 in TX). Our composite quality score of 50.7/100 weighs health inspections, quality of resident care, staffing hours, compliance record, and five-year performance trends — giving a more complete picture than CMS star ratings alone, which can place hundreds of facilities in the same 5-star bucket. To browse and compare all nursing homes in San Antonio, visit: https://nursinghomesnearme.org/texas/san-antonio/