Franklin Heights Nursing & Rehabilitation is certified as a Medicare and Medicaid facility and has been approved to provide these services since 1995-03-01. Medicare covers short-term skilled nursing care (typically up to 100 days after a qualifying hospital stay). Medicaid covers long-term care for residents who meet financial eligibility requirements. Contact the facility at (915) 584-9417 or your local Medicaid office to verify current eligibility.

Franklin Heights Nursing & Rehabilitation holds an overall CMS (Centers for Medicare & Medicaid Services) rating of 2 out of 5 stars. This is made up of three components: Health Inspection (1★), Staffing (1★), and Quality of Resident Care (5★). Our independent composite quality score — which uses the raw underlying CMS numbers to break ties between similarly-rated facilities — is 68.5/100, placing it #8979 of 14703 facilities nationally and #663 of 1177 in Texas. Star ratings are a useful starting point, but the composite score and individual sub-ratings give a more complete picture for families comparing facilities.

Each resident at Franklin Heights Nursing & Rehabilitation receives a reported average of 2 hours 53 minutes of total nurse staffing per day. This breaks down as: Registered Nurse (RN) coverage — 11 minutes; Licensed Practical Nurse (LPN) — 57 minutes; Nurse Aide — 1 hour 45 minutes. On weekends, total nurse staffing is 2 hours 24 minutes per resident per day. The CMS Staffing Rating for this facility is 1 out of 5. The national average for total nursing hours is approximately 3.5 hrs/day. Total nursing staff turnover is 49.4%. Families are encouraged to ask about current staffing schedules during their facility visit.

In the current reporting period, the facility received 2 fine(s) totaling $191,503. 26 substantiated complaints were recorded across the 5-year period — families should request details from the facility or review CMS inspection findings. There were 1 Medicare payment denial(s) in the current period. In the most recent CMS reporting period, the facility received 2 fine(s) totaling $191,503, and 1 Medicare payment denial(s). Total penalties: 3. The Total Weighted Health Survey Score is 257.25 (lower scores are better). Full inspection history and complaint details are available at medicare.gov/care-compare.

Nationally, Franklin Heights Nursing & Rehabilitation ranks 8979th out of 14,703 facilities (composite score: 68.5/100), placing it in the below average nationwide. Within TX, it ranks 663rd out of 1,177 nursing homes. In El Paso, it ranks 10th out of 21 facilities. Among facilities sharing its ZIP code, it ranks 2nd of 3. For 2026 staffing: total nurse hours rank #13,507 nationally and RN hours rank #13,873 nationally (#1041 in TX). Our composite quality score of 68.5/100 weighs health inspections, quality of resident care, staffing hours, compliance record, and five-year performance trends — giving a more complete picture than CMS star ratings alone, which can place hundreds of facilities in the same 5-star bucket. To browse and compare all nursing homes in El Paso, visit: https://nursinghomesnearme.org/texas/el-paso/