Complete Care At Kensington is certified as a Medicare and Medicaid facility and has been approved to provide these services since 1971-06-17. Medicare covers short-term skilled nursing care (typically up to 100 days after a qualifying hospital stay). Medicaid covers long-term care for residents who meet financial eligibility requirements. Contact the facility at (262) 548-1400 or your local Medicaid office to verify current eligibility.

Complete Care At Kensington holds an overall CMS (Centers for Medicare & Medicaid Services) rating of 1 out of 5 stars. This is made up of three components: Health Inspection (2★), Staffing (1★), and Quality of Resident Care (3★). Our independent composite quality score — which uses the raw underlying CMS numbers to break ties between similarly-rated facilities — is 64.6/100, placing it #10490 of 14703 facilities nationally and #214 of 323 in Wisconsin. Star ratings are a useful starting point, but the composite score and individual sub-ratings give a more complete picture for families comparing facilities.

Each resident at Complete Care At Kensington receives a reported average of 3 hours 39 minutes of total nurse staffing per day. This breaks down as: Registered Nurse (RN) coverage — 34 minutes; Licensed Practical Nurse (LPN) — 1 hour 8 minutes; Nurse Aide — 1 hour 57 minutes. On weekends, total nurse staffing is 3 hours 7 minutes per resident per day. The CMS Staffing Rating for this facility is 1 out of 5. The national average for total nursing hours is approximately 3.5 hrs/day. Total nursing staff turnover is 55.3%. Families are encouraged to ask about current staffing schedules during their facility visit.

In the current reporting period, the facility received 1 fine(s) totaling $66,632. 31 substantiated complaints were recorded across the 5-year period — families should request details from the facility or review CMS inspection findings. In the most recent CMS reporting period, the facility received 1 fine(s) totaling $66,632, and 0 Medicare payment denial(s). Total penalties: 1. The Total Weighted Health Survey Score is 94.75 (lower scores are better). Full inspection history and complaint details are available at medicare.gov/care-compare.

Nationally, Complete Care At Kensington ranks 10490th out of 14,703 facilities (composite score: 64.6/100), placing it in the below average nationwide. Within WI, it ranks 214th out of 323 nursing homes. In Waukesha, it ranks 1st out of 4 facilities. Among facilities sharing its ZIP code, it ranks 1st of 3. For 2026 staffing: total nurse hours rank #7,645 nationally and RN hours rank #7,246 nationally (#283 in WI). Our composite quality score of 64.6/100 weighs health inspections, quality of resident care, staffing hours, compliance record, and five-year performance trends — giving a more complete picture than CMS star ratings alone, which can place hundreds of facilities in the same 5-star bucket. To browse and compare all nursing homes in Waukesha, visit: https://nursinghomesnearme.org/wisconsin/waukesha/