Heritage Hall-Rich Creek is certified as a Medicare and Medicaid facility and has been approved to provide these services since 2003-12-01. Medicare covers short-term skilled nursing care (typically up to 100 days after a qualifying hospital stay). Medicaid covers long-term care for residents who meet financial eligibility requirements. Contact the facility at (540) 726-2328 or your local Medicaid office to verify current eligibility.

Heritage Hall-Rich Creek holds an overall CMS (Centers for Medicare & Medicaid Services) rating of 4 out of 5 stars. This is made up of three components: Health Inspection (4★), Staffing (2★), and Quality of Resident Care (2★). Our independent composite quality score — which uses the raw underlying CMS numbers to break ties between similarly-rated facilities — is 65.6/100, placing it #10087 of 14703 facilities nationally and #202 of 289 in Virginia. Star ratings are a useful starting point, but the composite score and individual sub-ratings give a more complete picture for families comparing facilities.

Each resident at Heritage Hall-Rich Creek receives a reported average of 3 hours 33 minutes of total nurse staffing per day. This breaks down as: Registered Nurse (RN) coverage — 27 minutes; Licensed Practical Nurse (LPN) — 58 minutes; Nurse Aide — 2 hours 8 minutes. On weekends, total nurse staffing is 3 hours per resident per day. The CMS Staffing Rating for this facility is 2 out of 5. The national average for total nursing hours is approximately 3.5 hrs/day. Total nursing staff turnover is 35.3%. Families are encouraged to ask about current staffing schedules during their facility visit.

Heritage Hall-Rich Creek has received zero fines across all five years of available data (2022–2026), reflecting a strong regulatory compliance record. 2 substantiated complaints were recorded across the 5-year period — families should request details from the facility or review CMS inspection findings. In the most recent CMS reporting period, the facility received 0 fine(s) totaling $0, and 0 Medicare payment denial(s). Total penalties: 0. The Total Weighted Health Survey Score is 33.0 (lower scores are better). Full inspection history and complaint details are available at medicare.gov/care-compare.

Nationally, Heritage Hall-Rich Creek ranks 10087th out of 14,703 facilities (composite score: 65.6/100), placing it in the below average nationwide. Within VA, it ranks 202nd out of 289 nursing homes. For 2026 staffing: total nurse hours rank #8,536 nationally and RN hours rank #9,781 nationally (#175 in VA). Our composite quality score of 65.6/100 weighs health inspections, quality of resident care, staffing hours, compliance record, and five-year performance trends — giving a more complete picture than CMS star ratings alone, which can place hundreds of facilities in the same 5-star bucket. To browse and compare all nursing homes in Rich Creek, visit: https://nursinghomesnearme.org/virginia/rich-creek/