Waterside Health & Rehab Center is certified as a Medicare and Medicaid facility and has been approved to provide these services since 1987-12-05. Medicare covers short-term skilled nursing care (typically up to 100 days after a qualifying hospital stay). Medicaid covers long-term care for residents who meet financial eligibility requirements. Contact the facility at (757) 892-5500 or your local Medicaid office to verify current eligibility.

Waterside Health & Rehab Center holds an overall CMS (Centers for Medicare & Medicaid Services) rating of 3 out of 5 stars. This is made up of three components: Health Inspection (3★), Staffing (3★), and Quality of Resident Care (3★). Our independent composite quality score — which uses the raw underlying CMS numbers to break ties between similarly-rated facilities — is 71.5/100, placing it #7568 of 14703 facilities nationally and #161 of 289 in Virginia. Star ratings are a useful starting point, but the composite score and individual sub-ratings give a more complete picture for families comparing facilities.

Each resident at Waterside Health & Rehab Center receives a reported average of 4 hours 13 minutes of total nurse staffing per day. This breaks down as: Registered Nurse (RN) coverage — 58 minutes; Licensed Practical Nurse (LPN) — 1 hour 1 minute; Nurse Aide — 2 hours 14 minutes. On weekends, total nurse staffing is 3 hours 45 minutes per resident per day. The CMS Staffing Rating for this facility is 3 out of 5. The national average for total nursing hours is approximately 3.5 hrs/day. Total nursing staff turnover is 34.2%. Families are encouraged to ask about current staffing schedules during their facility visit.

In the current reporting period, the facility received 1 fine(s) totaling $8,375. 49 substantiated complaints were recorded across the 5-year period — families should request details from the facility or review CMS inspection findings. In the most recent CMS reporting period, the facility received 1 fine(s) totaling $8,375, and 0 Medicare payment denial(s). Total penalties: 1. The Total Weighted Health Survey Score is 63.0 (lower scores are better). Full inspection history and complaint details are available at medicare.gov/care-compare.

Nationally, Waterside Health & Rehab Center ranks 7568th out of 14,703 facilities (composite score: 71.5/100), placing it in the below average nationwide. Within VA, it ranks 161st out of 289 nursing homes. In Norfolk, it ranks 4th out of 8 facilities. Among facilities sharing its ZIP code, it ranks 3rd of 3. For 2026 staffing: total nurse hours rank #3,582 nationally and RN hours rank #2,240 nationally (#38 in VA). Our composite quality score of 71.5/100 weighs health inspections, quality of resident care, staffing hours, compliance record, and five-year performance trends — giving a more complete picture than CMS star ratings alone, which can place hundreds of facilities in the same 5-star bucket. To browse and compare all nursing homes in Norfolk, visit: https://nursinghomesnearme.org/virginia/norfolk/