Heritage Hall Big Stone Gap is certified as a Medicare and Medicaid facility and has been approved to provide these services since 1983-02-10. Medicare covers short-term skilled nursing care (typically up to 100 days after a qualifying hospital stay). Medicaid covers long-term care for residents who meet financial eligibility requirements. Contact the facility at (276) 523-3000 or your local Medicaid office to verify current eligibility.

Heritage Hall Big Stone Gap holds an overall CMS (Centers for Medicare & Medicaid Services) rating of 3 out of 5 stars. This is made up of three components: Health Inspection (3★), Staffing (3★), and Quality of Resident Care (4★). Our independent composite quality score — which uses the raw underlying CMS numbers to break ties between similarly-rated facilities — is 76.4/100, placing it #5263 of 14703 facilities nationally and #115 of 289 in Virginia. Star ratings are a useful starting point, but the composite score and individual sub-ratings give a more complete picture for families comparing facilities.

Each resident at Heritage Hall Big Stone Gap receives a reported average of 3 hours 21 minutes of total nurse staffing per day. This breaks down as: Registered Nurse (RN) coverage — 22 minutes; Licensed Practical Nurse (LPN) — 47 minutes; Nurse Aide — 2 hours 12 minutes. On weekends, total nurse staffing is 2 hours 47 minutes per resident per day. The CMS Staffing Rating for this facility is 3 out of 5. The national average for total nursing hours is approximately 3.5 hrs/day. Total nursing staff turnover is 29.1%. Families are encouraged to ask about current staffing schedules during their facility visit.

In the current reporting period, the facility received 2 fine(s) totaling $71,620. 17 substantiated complaints were recorded across the 5-year period — families should request details from the facility or review CMS inspection findings. In the most recent CMS reporting period, the facility received 2 fine(s) totaling $71,620, and 0 Medicare payment denial(s). Total penalties: 2. The Total Weighted Health Survey Score is 60.0 (lower scores are better). Full inspection history and complaint details are available at medicare.gov/care-compare.

Nationally, Heritage Hall Big Stone Gap ranks 5263rd out of 14,703 facilities (composite score: 76.4/100), placing it in the above average nationwide. Within VA, it ranks 115th out of 289 nursing homes. For 2026 staffing: total nurse hours rank #10,535 nationally and RN hours rank #11,453 nationally (#234 in VA). Our composite quality score of 76.4/100 weighs health inspections, quality of resident care, staffing hours, compliance record, and five-year performance trends — giving a more complete picture than CMS star ratings alone, which can place hundreds of facilities in the same 5-star bucket. To browse and compare all nursing homes in Big Stone Gap, visit: https://nursinghomesnearme.org/virginia/big-stone-gap/