Pavilion Health Center At Brightmore is certified as a Medicare and Medicaid facility and has been approved to provide these services since 2014-03-20. Medicare covers short-term skilled nursing care (typically up to 100 days after a qualifying hospital stay). Medicaid covers long-term care for residents who meet financial eligibility requirements. Contact the facility at (980) 245-8500 or your local Medicaid office to verify current eligibility.

Pavilion Health Center At Brightmore holds an overall CMS (Centers for Medicare & Medicaid Services) rating of 2 out of 5 stars. This is made up of three components: Health Inspection (2★), Staffing (3★), and Quality of Resident Care (2★). Our independent composite quality score — which uses the raw underlying CMS numbers to break ties between similarly-rated facilities — is 53.0/100, placing it #13615 of 14703 facilities nationally and #361 of 418 in North Carolina. Star ratings are a useful starting point, but the composite score and individual sub-ratings give a more complete picture for families comparing facilities.

Each resident at Pavilion Health Center At Brightmore receives a reported average of 3 hours 25 minutes of total nurse staffing per day. This breaks down as: Registered Nurse (RN) coverage — 26 minutes; Licensed Practical Nurse (LPN) — 59 minutes; Nurse Aide — 2 hours. On weekends, total nurse staffing is 3 hours 9 minutes per resident per day. The CMS Staffing Rating for this facility is 3 out of 5. The national average for total nursing hours is approximately 3.5 hrs/day. Total nursing staff turnover is 47.2%. Families are encouraged to ask about current staffing schedules during their facility visit.

In the current reporting period, the facility received 2 fine(s) totaling $112,580. 60 substantiated complaints were recorded across the 5-year period — families should request details from the facility or review CMS inspection findings. In the most recent CMS reporting period, the facility received 2 fine(s) totaling $112,580, and 0 Medicare payment denial(s). Total penalties: 2. The Total Weighted Health Survey Score is 90.5 (lower scores are better). Full inspection history and complaint details are available at medicare.gov/care-compare.

Nationally, Pavilion Health Center At Brightmore ranks 13615th out of 14,703 facilities (composite score: 53.0/100), placing it in the bottom 25% nationwide. Within NC, it ranks 361st out of 418 nursing homes. In Charlotte, it ranks 16th out of 20 facilities. For 2026 staffing: total nurse hours rank #9,871 nationally and RN hours rank #10,108 nationally (#257 in NC). Our composite quality score of 53.0/100 weighs health inspections, quality of resident care, staffing hours, compliance record, and five-year performance trends — giving a more complete picture than CMS star ratings alone, which can place hundreds of facilities in the same 5-star bucket. To browse and compare all nursing homes in Charlotte, visit: https://nursinghomesnearme.org/north_carolina/charlotte/