Cleveland Pines is certified as a Medicare and Medicaid facility and has been approved to provide these services since 1988-06-30. Medicare covers short-term skilled nursing care (typically up to 100 days after a qualifying hospital stay). Medicaid covers long-term care for residents who meet financial eligibility requirements. Contact the facility at (980) 487-1500 or your local Medicaid office to verify current eligibility.

Cleveland Pines holds an overall CMS (Centers for Medicare & Medicaid Services) rating of 3 out of 5 stars. This is made up of three components: Health Inspection (3★), Staffing (2★), and Quality of Resident Care (4★). Our independent composite quality score — which uses the raw underlying CMS numbers to break ties between similarly-rated facilities — is 75.4/100, placing it #5734 of 14703 facilities nationally and #117 of 418 in North Carolina. Star ratings are a useful starting point, but the composite score and individual sub-ratings give a more complete picture for families comparing facilities.

Each resident at Cleveland Pines receives a reported average of 3 hours 17 minutes of total nurse staffing per day. This breaks down as: Registered Nurse (RN) coverage — 26 minutes; Licensed Practical Nurse (LPN) — 54 minutes; Nurse Aide — 1 hour 57 minutes. On weekends, total nurse staffing is 2 hours 48 minutes per resident per day. The CMS Staffing Rating for this facility is 2 out of 5. The national average for total nursing hours is approximately 3.5 hrs/day. Total nursing staff turnover is 35.5%. Families are encouraged to ask about current staffing schedules during their facility visit.

In the current reporting period, the facility received 1 fine(s) totaling $5,000. No substantiated complaints have been recorded in the available data. In the most recent CMS reporting period, the facility received 1 fine(s) totaling $5,000, and 0 Medicare payment denial(s). Total penalties: 1. The Total Weighted Health Survey Score is 29.0 (lower scores are better). Full inspection history and complaint details are available at medicare.gov/care-compare.

Nationally, Cleveland Pines ranks 5734th out of 14,703 facilities (composite score: 75.4/100), placing it in the above average nationwide. Within NC, it ranks 117th out of 418 nursing homes. In Shelby, it ranks 1st out of 3 facilities. Among facilities sharing its ZIP code, it ranks 1st of 3. For 2026 staffing: total nurse hours rank #11,251 nationally and RN hours rank #10,168 nationally (#260 in NC). Our composite quality score of 75.4/100 weighs health inspections, quality of resident care, staffing hours, compliance record, and five-year performance trends — giving a more complete picture than CMS star ratings alone, which can place hundreds of facilities in the same 5-star bucket. To browse and compare all nursing homes in Shelby, visit: https://nursinghomesnearme.org/north_carolina/shelby/