Twin Lakes Community is certified as a Medicare and Medicaid facility and has been approved to provide these services since 1983-10-04. Medicare covers short-term skilled nursing care (typically up to 100 days after a qualifying hospital stay). Medicaid covers long-term care for residents who meet financial eligibility requirements. Contact the facility at (336) 538-1400 or your local Medicaid office to verify current eligibility.

Twin Lakes Community holds an overall CMS (Centers for Medicare & Medicaid Services) rating of 5 out of 5 stars. This is made up of three components: Health Inspection (4★), Staffing (5★), and Quality of Resident Care (3★). Our independent composite quality score — which uses the raw underlying CMS numbers to break ties between similarly-rated facilities — is 81.2/100, placing it #3137 of 14703 facilities nationally and #71 of 418 in North Carolina. Star ratings are a useful starting point, but the composite score and individual sub-ratings give a more complete picture for families comparing facilities.

Each resident at Twin Lakes Community receives a reported average of 5 hours 28 minutes of total nurse staffing per day. This breaks down as: Registered Nurse (RN) coverage — 49 minutes; Licensed Practical Nurse (LPN) — 53 minutes; Nurse Aide — 3 hours 45 minutes. On weekends, total nurse staffing is 4 hours 39 minutes per resident per day. The CMS Staffing Rating for this facility is 5 out of 5. The national average for total nursing hours is approximately 3.5 hrs/day. Total nursing staff turnover is 35.4%. Families are encouraged to ask about current staffing schedules during their facility visit.

In the current reporting period, the facility received 1 fine(s) totaling $6,152. 2 substantiated complaints were recorded across the 5-year period — families should request details from the facility or review CMS inspection findings. In the most recent CMS reporting period, the facility received 1 fine(s) totaling $6,152, and 0 Medicare payment denial(s). Total penalties: 1. The Total Weighted Health Survey Score is 10.0 (lower scores are better). Full inspection history and complaint details are available at medicare.gov/care-compare.

Nationally, Twin Lakes Community ranks 3137th out of 14,703 facilities (composite score: 81.2/100), placing it in the top 25% nationwide. Within NC, it ranks 71st out of 418 nursing homes. In Burlington, it ranks 2nd out of 5 facilities. Among facilities sharing its ZIP code, it ranks 2nd of 3. For 2026 staffing: total nurse hours rank #658 nationally and RN hours rank #3,457 nationally (#61 in NC). Our composite quality score of 81.2/100 weighs health inspections, quality of resident care, staffing hours, compliance record, and five-year performance trends — giving a more complete picture than CMS star ratings alone, which can place hundreds of facilities in the same 5-star bucket. To browse and compare all nursing homes in Burlington, visit: https://nursinghomesnearme.org/north_carolina/burlington/