Highlands Living Center is certified as a Medicare and Medicaid facility and has been approved to provide these services since 1995-07-10. Medicare covers short-term skilled nursing care (typically up to 100 days after a qualifying hospital stay). Medicaid covers long-term care for residents who meet financial eligibility requirements. Contact the facility at (585) 383-1700 or your local Medicaid office to verify current eligibility.

Highlands Living Center holds an overall CMS (Centers for Medicare & Medicaid Services) rating of 2 out of 5 stars. This is made up of three components: Health Inspection (2★), Staffing (3★), and Quality of Resident Care (2★). Our independent composite quality score — which uses the raw underlying CMS numbers to break ties between similarly-rated facilities — is 58.5/100, placing it #12483 of 14703 facilities nationally and #536 of 596 in New York. Star ratings are a useful starting point, but the composite score and individual sub-ratings give a more complete picture for families comparing facilities.

Each resident at Highlands Living Center receives a reported average of 3 hours 31 minutes of total nurse staffing per day. This breaks down as: Registered Nurse (RN) coverage — 28 minutes; Licensed Practical Nurse (LPN) — 1 hour 9 minutes; Nurse Aide — 1 hour 55 minutes. On weekends, total nurse staffing is 3 hours 6 minutes per resident per day. The CMS Staffing Rating for this facility is 3 out of 5. The national average for total nursing hours is approximately 3.5 hrs/day. Total nursing staff turnover is 66.0%. Families are encouraged to ask about current staffing schedules during their facility visit.

Highlands Living Center has received zero fines across all five years of available data (2022–2026), reflecting a strong regulatory compliance record. No substantiated complaints have been recorded in the available data. In the most recent CMS reporting period, the facility received 0 fine(s) totaling $0, and 0 Medicare payment denial(s). Total penalties: 0. The Total Weighted Health Survey Score is 48.0 (lower scores are better). Full inspection history and complaint details are available at medicare.gov/care-compare.

Nationally, Highlands Living Center ranks 12483rd out of 14,703 facilities (composite score: 58.5/100), placing it in the bottom 25% nationwide. Within NY, it ranks 536th out of 596 nursing homes. For 2026 staffing: total nurse hours rank #8,854 nationally and RN hours rank #9,580 nationally (#399 in NY). Our composite quality score of 58.5/100 weighs health inspections, quality of resident care, staffing hours, compliance record, and five-year performance trends — giving a more complete picture than CMS star ratings alone, which can place hundreds of facilities in the same 5-star bucket. To browse and compare all nursing homes in Pittsford, visit: https://nursinghomesnearme.org/new_york/pittsford/