The Friendly Home is certified as a Medicare and Medicaid facility and has been approved to provide these services since 1976-01-01. Medicare covers short-term skilled nursing care (typically up to 100 days after a qualifying hospital stay). Medicaid covers long-term care for residents who meet financial eligibility requirements. Contact the facility at (585) 381-1600 or your local Medicaid office to verify current eligibility.

The Friendly Home holds an overall CMS (Centers for Medicare & Medicaid Services) rating of 4 out of 5 stars. This is made up of three components: Health Inspection (3★), Staffing (4★), and Quality of Resident Care (5★). Our independent composite quality score — which uses the raw underlying CMS numbers to break ties between similarly-rated facilities — is 84.7/100, placing it #1791 of 14703 facilities nationally and #93 of 596 in New York. Star ratings are a useful starting point, but the composite score and individual sub-ratings give a more complete picture for families comparing facilities.

Each resident at The Friendly Home receives a reported average of 4 hours 33 minutes of total nurse staffing per day. This breaks down as: Registered Nurse (RN) coverage — 29 minutes; Licensed Practical Nurse (LPN) — 1 hour 16 minutes; Nurse Aide — 2 hours 47 minutes. On weekends, total nurse staffing is 4 hours 2 minutes per resident per day. The CMS Staffing Rating for this facility is 4 out of 5. The national average for total nursing hours is approximately 3.5 hrs/day. Total nursing staff turnover is 46.2%. Families are encouraged to ask about current staffing schedules during their facility visit.

The Friendly Home has received zero fines across all five years of available data (2022–2026), reflecting a strong regulatory compliance record. 6 substantiated complaints were recorded across the 5-year period — families should request details from the facility or review CMS inspection findings. In the most recent CMS reporting period, the facility received 0 fine(s) totaling $0, and 0 Medicare payment denial(s). Total penalties: 0. The Total Weighted Health Survey Score is 31.0 (lower scores are better). Full inspection history and complaint details are available at medicare.gov/care-compare.

Nationally, The Friendly Home ranks 1791st out of 14,703 facilities (composite score: 84.7/100), placing it in the top 25% nationwide. Within NY, it ranks 93rd out of 596 nursing homes. In Rochester, it ranks 4th out of 23 facilities. Among facilities sharing its ZIP code, it ranks 1st of 4. For 2026 staffing: total nurse hours rank #2,215 nationally and RN hours rank #9,058 nationally (#370 in NY). Our composite quality score of 84.7/100 weighs health inspections, quality of resident care, staffing hours, compliance record, and five-year performance trends — giving a more complete picture than CMS star ratings alone, which can place hundreds of facilities in the same 5-star bucket. To browse and compare all nursing homes in Rochester, visit: https://nursinghomesnearme.org/new_york/rochester/