Waterview Heights Rehabilitation And Nursing Cente is certified as a Medicare and Medicaid facility and has been approved to provide these services since 1972-06-01. Medicare covers short-term skilled nursing care (typically up to 100 days after a qualifying hospital stay). Medicaid covers long-term care for residents who meet financial eligibility requirements. Contact the facility at (585) 663-0930 or your local Medicaid office to verify current eligibility.

Waterview Heights Rehabilitation And Nursing Cente holds an overall CMS (Centers for Medicare & Medicaid Services) rating of N/A out of 5 stars. This is made up of three components: Health Inspection (N/A★), Staffing (N/A★), and Quality of Resident Care (N/A★). Our independent composite quality score — which uses the raw underlying CMS numbers to break ties between similarly-rated facilities — is 27.6/100, placing it #14699 of 14703 facilities nationally and #596 of 596 in New York. Star ratings are a useful starting point, but the composite score and individual sub-ratings give a more complete picture for families comparing facilities.

Each resident at Waterview Heights Rehabilitation And Nursing Cente receives a reported average of 3 hours 23 minutes of total nurse staffing per day. This breaks down as: Registered Nurse (RN) coverage — 34 minutes; Licensed Practical Nurse (LPN) — 57 minutes; Nurse Aide — 1 hour 52 minutes. On weekends, total nurse staffing is 2 hours 43 minutes per resident per day. The CMS Staffing Rating for this facility is N/A out of 5. The national average for total nursing hours is approximately 3.5 hrs/day. Total nursing staff turnover is 68.3%. Families are encouraged to ask about current staffing schedules during their facility visit.

⚠️ CMS has flagged Waterview Heights Rehabilitation And Nursing Cente with an abuse icon, indicating a history of reported abuse or neglect incidents. Families should review the detailed inspection reports on Medicare.gov before considering this facility. In the current reporting period, the facility received 4 fine(s) totaling $842,850. 81 substantiated complaints were recorded across the 5-year period — families should request details from the facility or review CMS inspection findings. In the most recent CMS reporting period, the facility received 4 fine(s) totaling $842,850, and 0 Medicare payment denial(s). Total penalties: 4. The Total Weighted Health Survey Score is 1421.25 (lower scores are better). IMPORTANT: CMS has flagged this facility with an abuse icon — indicating a reported history of abuse or neglect. Families should review the full inspection report on medicare.gov/care-compare before deciding. Full inspection history and complaint details are available at medicare.gov/care-compare.

Nationally, Waterview Heights Rehabilitation And Nursing Cente ranks 14699th out of 14,703 facilities (composite score: 27.6/100), placing it in the bottom 25% nationwide. Within NY, it ranks 596th out of 596 nursing homes. In Rochester, it ranks 23rd out of 23 facilities. Among facilities sharing its ZIP code, it ranks 4th of 4. For 2026 staffing: total nurse hours rank #10,253 nationally and RN hours rank #7,292 nationally (#283 in NY). Our composite quality score of 27.6/100 weighs health inspections, quality of resident care, staffing hours, compliance record, and five-year performance trends — giving a more complete picture than CMS star ratings alone, which can place hundreds of facilities in the same 5-star bucket. To browse and compare all nursing homes in Rochester, visit: https://nursinghomesnearme.org/new_york/rochester/